Career
Opportunities
Employment
Location: Heard Museum, Phoenix
Department: Visitor Services
Full/Part Time: Full Time, Non-Exempt
Availability: flexible
JOB SUMMARY
The Visitor Services Team Lead at the Heard Museum is a key position responsible for promoting exceptional customer service and ensuring a welcoming and visitor-centric environment. This role plays a vital role in supporting the Visitor Services Manager and Assistant Manager while supervising and assisting Visitor Services Assistants in their daily duties.
ESSENTIAL FUNCTIONS
• Collaborate with the Visitor Services Manager and Assistant Manager to exemplify outstanding customer service and visitor-centric best practices.
• Assist in the continuous training and daily supervision of Visitor Services staff, ensuring they are well-prepared to deliver exceptional visitor experiences.
• Participate in maintaining the monthly staff schedule, ensuring adequate coverage for all shifts, and filling in when scheduled staff is unavailable.
• Greet members and visitors warmly, answer incoming telephone calls, take messages, and resolve inquiries promptly.
• Facilitate a smooth visitor flow in the admissions area, ensuring efficient entry procedures.
• Actively promote Museum membership sales and provide on-site and over-the-phone assistance to potential members.
• Process admission and event tickets accurately, including cash register transactions, giving change, processing checks, debit and credit cards, refunds, and coupons. Maintain accurate totals at the end of each shift.
• Develop a strong working knowledge of the Museum’s programs, exhibitions, collections, activities, staff, and facilities to assist with visitor greeting and orientation.
• Maintain cleanliness and presentation of the front desk and lobby area for a positive guest experience.
• Assist with events and other duties as assigned by the Visitor Services Manager.
EDUCATION AND EXPERIENCE
• High school diploma or GED, with some college education preferred.
• Previous customer service experience is a must.
• Prior cash-handling experience, preferably with a Point-of-Sale ticketing system, and comfort in handling monetary transactions.
REQUIRED LICENSES/CERTIFICATIONS
Must complete:
• First Aid, CPR, and AED certifications.
• Blackbaud Altru Core Certification.
• Altru Advanced Certification.
• Altru Ticketing and Admissions Certification.
• Altru Membership Management Certification.
KNOWLEDGE AND SKILLS
• Maintain a professional appearance and demeanor, adhering to the dress code provided.
• Friendly, upbeat, and the ability to interact positively with visitors and collaborate effectively with colleagues.
• Display a positive attitude, eagerness to learn, and a professional image in compliance with Museum guidelines.
• Effective communication skills to ensure the best possible visitor experience.
• Reliable transportation to and from work for scheduled shifts.
• Previous experience working in a museum, educational, historical, or cultural setting is preferred.
COMPUTER SOFTWARE
• Familiarity with Blackbaud Altru is a plus.
• Proficiency in Microsoft Office 365.
WORK ENVIRONMENT
• Indoor/Outdoor Environment
PHYSICAL DEMANDS
Must be able to lift and carry up to 25lbs.
To apply, send resumé to hr@heard.org with the subject line: Visitor Services Team Lead. You may also include a cover letter or paragraph explaining your interest in the position.
Location: Heard Museum, Phoenix
Full/Part Time: Full Time Exempt
Job Description Summary:
In this hands-on role, the Controller leads all day-to-day financial operations, including functional accountability for accounting, financial reporting, daily sales revenue and accounts payable. The Controller manages month-end close and maintains adequate internal controls and fiscal policy compliance to mitigate risk and to ensure the integrity of the general ledger. This vital role will lead and mentor accounting staff, foster respect and collaboration, demonstrate superior customer service and follow through on tasks to completion, and deliver a high level of quality in the work performed. The position reports to the Chief Financial Officer (CFO).
Essential Duties and Responsibilities include, but are not limited to the following:
• Oversee the daily operations of the accounting department, supervising two staff members and volunteer Guild Treasurer
• Oversee daily recording of revenues/cost of sales (admissions, retail, food and beverage, memberships and gifts to the Museum)
• Oversee accounts payable to ensure that invoices are paid in a timely manner and posted correctly to the general ledger
• Review biweekly payroll prepared by Payroll/Benefits Administrator and approve for submission to payroll provider
• Working closely with the CFO, manage the monthly financial close process for the Museum and the Guild (volunteer organization), in accordance with established management and governance deadlines:
• Reconcile all bank accounts for the Museum and Guild on a monthly basis, timely identifying, investigating and reporting of all discrepancies between the bank and general ledger
• Reconcile all investment accounts on a monthly basis
• Reconcile various balance sheet accounts and maintain schedules on a monthly basis
• Prepare and post various journal entries, and approve accounting staff journal entries, ensuring accuracy and appropriate supporting documentation
• Monitor, coordinate and direct the quality and accuracy of respective staff monthly close duties, while adhering to monthly close timeline
• Prepare and issue timely, complete and accurate financial statements and reports to departments and senior management
• Track discrete funds with donor restrictions, maintaining compliance with restrictions and reporting releases from restriction in the net asset schedule
• Research and review monthly variances from budget, providing explanation for significant discrepancies and reporting to CFO
• Organize monthly close documents, maintaining appropriate documentation to easily identify and locate necessary journal entry support and approvals
• Serve as relationship manager responsible for the annual audit and coordinate the collection and dissemination of 2 information requested
• In collaboration with the CFO and in coordination with Museum departments, provide support for the annual budget preparation process
• Monitor, coordinate and direct the quality and accuracy of work performed by accounting staff, recommending and implementing actions as appropriate
• Maintain a documented system of accounting policies and procedures and a system of controls over accounting transactions, and identify areas for improvement within accounting policies and procedures to develop and implement innovative enhancements that are effective, efficient, flexible, and scalable
Employment Requirements:
• Background Check
Education:
• Bachelor’s degree in Accounting
• CPA or CPA candidate highly desirable
Previous Experience:
• Minimum of 5 years of related and progressively responsible accounting experience, preferably within a multi-faceted nonprofit organization
• Prior supervisory experience and extensive experience with monthly close and financial reporting required
• Prior nonprofit experience highly desirable
Qualifications:
• Comprehensive understanding of GAAP accounting
• Advanced Microsoft Excel proficiency (including pivot tables) required; Blackbaud Financial Edge NXT experience highly desired; Blackbaud Altru, Focus POS, NCR/CounterPoint, Paycom experience a plus
• Thrives working in a hands-on, “in the trenches” environment
• Excellent interpersonal and relationship building skills; proven ability to develop a cohesive and productive staff team, effectively leading and mentoring staff to increase knowledge, skills and proficiencies
• Exceptional attention to detail and organizational skills with ability to prioritize and execute multiple tasks simultaneously
• Ability to work both independently with little supervision, and collaboratively as part of a team to solve problems and to deliver solutions
• Strong analytical and problem-solving skills
• Superior work ethic, initiative, follow-through; ownership mentality
• Excellent verbal and written communication skills
• Commitment to exceptional customer service (internal/external)
• Working knowledge of nonprofit net assets – nature of restrictions, timing of release of funds, and difference between donor restricted funds and board designated funds
• Understanding of timing and recognition of multiple revenue streams – earned revenue, gifts, multi-year awards and pledges, and deferred/unearned revenue
Work Location: This is an in-person position. Availability to be in the office Monday to Friday is required.
To apply, send resumé to hr@heard.org with the subject line: Controller. You may also include a cover letter or paragraph explaining your interest in the position.
Location: Heard Museum, Phoenix
Full/Part Time: Full Time
About the Heard Museum:
The Heard Museum is the largest private museum in the world dedicated to American Indian art. Our mission is to connect Indigenous creativity to the world by presenting the voice and vision of American Indian artists. Founded in 1929, the Heard – one of the largest and oldest cultural organizations in Arizona – sits on an 8-acre downtown Phoenix campus, houses a permanent collection of more than 45,000 works of Indigenous creation, and is a member of the American Alliance of Museums and the Association of Art Museum Directors. The New York Times, Condé Nast Traveler, and USA Today have all ranked the Heard among the best museums in the United States.
Opportunity Summary:
The Director of Development is responsible for managing the Heard Museum’s annual fundraising efforts. Reporting to the Chief Advancement & Engagement Officer (CAEO), the Director of Development will oversee day-to-day management and implementation of a multifaceted annual advancement effort, comprised of ongoing campaigns that seek to secure more than $6M annually from individuals, foundations, corporations, government, and other sources. This individual will, in collaboration with the CAEO, executive staff and board leadership, devise and implement strategies and initiatives to reach the museum’s annual fundraising goals while ensuring an excellent donor and member experience. The Director of Development supervises three direct reports and a department total of five-full time employees. This individual directly cultivates and solicits gifts and takes a leading role in supporting and prompting efforts by colleagues and volunteers to do the same.
Essential Duties and Areas of Responsibilities include, but are not limited to the following:
Individual Giving
Major Gifts & Trustees: Manage engagement and strategic development efforts for the museum’s Board of Trustees and individual donors giving $10,000 and above. Responsibilities include ongoing prospecting for and stewardship of the museum’s Board of Trustees and Major Donors, including developing giving strategies and plans for each as well as managing targeted annual campaigns such as the Grand Gallery Exhibition Fund and the Heard Museum Artist Fund.
Membership and Circles of Giving: Collaborating with the Associate Director of Membership and Circles of Giving, develop and implement a comprehensive and creative annual membership program serving over 6,000 households, comprised of ongoing acquisition campaigns, stewardship, and monthly renewal efforts, delivery of member benefits and events, prospect development, and data management.
Institutional Giving
With support from a full time Institutional Giving Manager, the Director of Development develops strategies and implements plans to seek support from institutional donors (foundations, corporations, governments). Responsibilities include management overseeing ongoing grant calendars, ensuring the on-time submission of high-quality grant packages and reports, prospect identification, data entry, benefits and recognition, correspondence, tracking of deliverables, and ongoing stewardship.
Fundraising and Cultivation Events
With support from a full time Development Communications and Engagement Manager, the Director of Development oversees the planning and implementation of the museum’s annual fundraising gala, Moondance, as well as ongoing donor and member cultivation and benefit events. Responsibilities include event planning and logistics, donor/leadership engagement and stewardship, development of event collateral, internal coordination with other departments, data entry and external communications. The Director of Development also ensures the ongoing maintenance of and communication about the museum’s annual calendar of donor and member events.
Planned Giving
Key staff administrator for the Heard’s planned giving program. This includes managing a communication calendar for planned giving prospects, stewarding existing planned giving donors, and overseeing plans for an annual planned giving event.
Administrative and Managerial Duties
With the Chief Advancement and Engagement Officer, develops and tracks goals for annual fundraising strategies, revenues and expenses, and supports communications of results to various constituencies. Supervises three direct reports and a full department of five+ full time employees, plus interns and others on occasional basis. Reviews and updates development-related content on the museum’s website and digital channels as needed on an ongoing basis. Oversees the annual updates to the museum’s major donor recognition vehicles, including the Cumulative Giving Donor Board and other published donor lists. Collaborates with colleagues across the museum to ensure quality data management.
Other duties may be assigned.
Employment Requirements:
Background Check Required
Education:
Bachelor’s Degree in Art Administration/Non Profit Management, Business, Public Administration, or other related areas of study.
Previous Experience:
Proven, quantifiable experience in fundraising, event coordination, and management for a non-profit organization, or similar experience in a for-profit environment. Five+ years of management as a Director of Development and/or related experience.
Math:
This position requires some statistical analysis in order to identify trends in data, as well as intermediate level math skills for revenue reporting.
Desired Skills:
The successful candidate must be able to contribute to an energetic, smart and fun atmosphere among colleagues and constituents. Knowledge of and interest in American Indian communities, culture and history preferred. Knowledge of the local funding community preferred. Knowledge of and interest in cultural and artistic communities preferred. Excellent communication and writing skills are a must. Must be able to juggle multiple priorities in a fast-paced environment. Ability to work nights and weekends as required.
Benefits:
The Heard Museum offers a competitive benefits package including medical, dental and life insurance, paid leave program and more. Relocation reimbursement may be considered for the successful candidate. Salary based on qualifications and experience.
To apply, send resumé to hr@heard.org with the subject line: Director of Development. You may also include a cover letter or paragraph explaining your interest in the position.