Job Title: Bookstore Manager

Location: Heard Museum, Phoenix

Full/Part Time: Full Time / Non-Exempt

Pay Rate: Starting at $25/Hour BOE

Job Description Summary: Under the direction of the Director of Retail Operations, the Bookstore Manager will manage the Heard Museum’s Books & More’s operations. Primarily responsible for the purchasing, stocking, merchandising, and selling of books and merchandise to museum members and the general public. Maintain a significant floor presence and availability to customers and staff.

Essential Duties and Responsibilities include, but are not limited to the following:

– Determine, order, receive, display, and sell books and merchandise consistent with Books & More’s Native American and Southwest focus.
– Become proficient in all aspects of the point-of-sale system (Counterpoint) and the related equipment including cash registers and personal computer and printer applications.
– Manage Books & More sales associate(s) and volunteers.
– Achieve financial goals.
– Conduct book signings and support museum events.
– Supervise sales floor and cashiering functions and provide customer service.
– Implement policies and procedures as directed by the Director of Retail Operations and assist in developing new policies and procedures.
– Maintain store appearance and cleanliness.
– Assist in taking physical inventories.
– Perform cash register duties as required.
– Assist customers.
– Must lift, carry, load and unload merchandise weighing up to 35 pounds.
– Other responsibilities as assigned.

Employment Requirements: Background Check

Education:
– High School diploma required.
– Bachelor’s degree preferred.

Previous Experience:
– Minimum 2 years of experience managing or supervising retail operations, preferably in a bookstore, museum store, library shop, or other specialty retail environment.
– Experience with point-of-sale (POS) systems, cash handling, and daily sales reconciliation required.
– Prior experience in managing inventory, including purchasing, receiving, and merchandising books and related products.

Important Aspects:
– Experience in shaping retail experiences for the visitor through creative merchandising.
– Ability to successfully manage and implement projects within deadlines and budgetary constraints.
– Ability to work cooperatively and independently to solve problems and deliver solutions.
– Must be able to work well with retail staff, volunteers, and management.
– Counterpoint experience a plus.

To apply, please send your resumé to [email protected] with the subject line: Bookstore Manager. You may also include a cover letter or paragraph explaining your interest in the position.

Job Title: Sales Support Specialist

Location: Heard Museum, Phoenix

Full/Part Time: Full Time / Non-Exempt

Pay Rate: $20/Hour

Job Description Summary: The Sales Support Specialist is responsible for the Heard Museum Shop’s activities that support the sale of American Indian Art and its customer’s experience.  This is a key position within the Heard Museum Shop as we strive to increase our growth as well as customer satisfaction.  This position reports to the Director of Retail Operations.

Essential Duties and Responsibilities include, but are not limited to the following:
– Interfacing with the Heard’ marketing department on Shop matters.
– Creating and maintaining Shop artist signage.
– Creating and sending Shop e-mails, Earthsong contributions, etc.
– Driving the schedule of NAA ads.
– Managing the Holiday Gift Guide process.
– Staging Shop events including artists in Shop, and book signings.
– Serving on the sales floor as needed.
– Developing and maintaining a comprehensive artist’s biography database.
– Providing the highest level of customer service while working with guests, members, volunteers, and the board of directors.

Employment Requirements: Background Check

Education:
– High School diploma required.
– Bachelor’s degree preferred.

Previous Experience:
– Previous experience in retail sales required, preferably in fine jewelry.
– Marketing, and event management experience a plus.

Important Aspects:
– Computer experience with Microsoft Word and Excel is a must.
– Experience in arts and culture.
– Knowledge of American Indian history and tradition.

To apply, please send your resumé to [email protected] with the subject line: Sales Support Specialist. You may also include a cover letter or paragraph explaining your interest in the position.

Job Title: Coffee Cantina & Courtyard Café Barista/Host Person

Location: Heard Museum, Phoenix

Full/Part Time: Part Time

Pay Rate: $16/Hour

Job Description Summary: The Heard Museum’s Coffee Cantina & Courtyard Café is looking for an enthusiastic, energetic barista/host person to join our team. Customer service oriented people with barista experience preferred but we are happy to train the right person. Prior food and beverage experience is a must. This part time position is days only, Thursday to Sunday availability needed. This job requires long periods of standing, bending, lifting, handling money and food and beverage preparation. Shifts as the host/hostess at the café, as well as some catering shifts are also available.

The Barista/Host position is responsible for preparing and serving coffee, tea, and other beverages; assisting with light food preparation; and providing excellent customer service to guests. This position is also responsible for maintaining a clean, organized, and welcoming environment, handling cash transactions, and supporting catering events as needed. In addition, this position ensures proper setup, operation, and shutdown of equipment and may perform hosting duties during cafe services.

Essential Duties and Responsibilities include, but are not limited to the following:
– Operate, warm up, and shut down coffee and café equipment.
– Prepare and serve coffee, tea, and other beverages.
– Assist with light food preparation, such as making sandwiches and baking pastries.
– Maintain a clean and organized work environment, including counters, sinks, dishes, cutlery, and equipment.
– Monitor and check food and syrup expiration dates; ensure proper refrigeration of food and beverages.
– Arrange and reset tables and chairs to maintain a welcoming café environment.
– Handle cash transactions, reconcile cash drawers, and follow proper money-handling procedures.
– Support catering shifts and assist with hosting duties as needed.

Employment Requirements:
– Background Check
– Work Authorization

Education:
– High School diploma required.

Previous Experience:
– 1 year of food and beverage experience required.
– Previous barista experience preferred.
– Day Shift availability required.
– Thursday, Friday, Saturday and Sunday availability required.
– Able to work some evening events required.

Important Aspects:
– Ability to work cooperatively and independently to provide great service experience.
– Strong customer service skills with friendly and positive attitude.
– Ability to stand, bend, and lift for extended periods of time.
– Prior POS experience preferred.
– Must be able to lift 20 pounds.

To apply, please send your resumé to [email protected] with the subject line: Barista/Host Person. You may also include a cover letter or paragraph explaining your interest in the position.