Job Title: Cantina Shift Lead
Location: Heard Museum Phoenix
Full/Part Time: Full Time, Non-Exempt
Pay: $17.15/hour

Job Description
The Cantina Shift Lead supports the day-to-day operations of the Museum Cantina by providing leadership, guidance, and hands-on assistance to front-of-house staff. This role ensures a welcoming and efficient guest experience, while also upholding service standards, food safety practices, and smooth services operations. Working closely with the Cantina Supervisor, the Shift Lead acts as a shift supervisor, helping to train staff, resolve guest concerns, and maintain a positive work environment.

Essential Duties & Responsibilities
– Supervise daily Cantina operations during assigned shifts, ensuring excellent service and guest satisfaction.
– Provide guidance and support to Cantina staff, including training, coaching, and performance feedback.
– Assist with break management and shift coverage to ensure adequate staffing.
– Oversee cash handling, and end-of-day reporting.
– Support inventory control by monitoring stock levels, restocking supplies, and assisting with orders.
– Maintain compliance with food safety, sanitation, and health standards.
– Act as a point of contact for guest questions, feedback, or concerns, resolving issues promptly and professionally.
– Assist with special events or museum programs requiring café services.

Qualifications
– 2+ years of food service or hospitality experience; prior supervisory experience preferred.
– Strong leadership and communication skills with the ability to motivate a team.
– Knowledge of café or restaurant operations, including POS systems and cash handling.
– Commitment to excellent customer service and guest engagement.
– Ability to work in a fast-paced environment and adapt to changing priorities.
– Availability to work weekends, evenings, and holidays as required by museum operations.

Employment Requirement: Background Check

Education
– High School Diploma Required
– College Degree Preferred

To apply, please send your resumé to hr@heard.org with the subject line: Cantina Team Lead. You may also include a cover letter or paragraph explaining your interest in the position.

Job Title: Inventory Control Specialist
Location: Heard Museum Phoenix / In-person position
Full/Part Time: Full Time
Pay: $22/hour

Job Description
The Inventory Control Specialist is responsible for the Heard Museum Shop’s inventory control, processing consignment payments, and inventory and sales reporting. The Inventory Control Clerk is to be the expert regarding our Counterpoint POS system and manages the annual physical inventory. This is a key position within the Heard Museum Shop as all inventory items are processed through this position. Attention to detail, organizational skills, and Excel experience are required. This position reports to the Director of Retail Operations.

Essential Duties & Responsibilities
– Proficient in all aspects of Counterpoint including POS, purchasing, inventory, and system setup.
– Conduct periodic cycle counts.
– Conduct annual physical inventory.
– Determines and processes weekly consignments payments.
– Corresponds with consigners regarding sales, inventory, and payments as required.
– Provide weekly sales reporting.
– Serve as a back-up to the sales floor as needed. Is responsible for providing the highest level of customer service while working with guests, members, volunteers, and the board of directors.
– Assist with festivals and special events as needed.

Employment Requirements: Background Check

Education: High School Diploma or Greater

Previous Experience: Previous experience with inventory control/documentation or accounting preferred.

Important Aspects
– Computer experience with Microsoft Word and Excel is a must.
– Experience in arts and culture.
– Knowledge of American Indian History and tradition.
– Experience with non-profit organizations.
– Computer experience with Microsoft Word and Excel a plus.
– Must be able to lift 20 pounds.

To apply, please send your resumé to hr@heard.org with the subject line: Inventory Control Specialist. You may also include a cover letter or paragraph explaining your interest in the position.

Job Title: Seasonal Youth & Family Programs Assistant (June – September 2026)
Location: Heard Museum Phoenix / In-person position
Position Type: Seasonal (Summer 2026), Non-Exempt
Pay: $16.15/hour

Job Description
The Seasonal Youth & Family Programs Assistant supports the daily operation of the Molly of Denali interactive experience. This role focuses on creating a welcoming environment for children and families, assisting visitors with activities, and helping keep the space organized, safe, and ready for guests throughout the day.

This position is well-suited for individuals who enjoy working with children, are proactive and attentive, and are comfortable engaging visitors in an interactive museum environment.

Essential Duties & Responsibilities
– Welcome and assist children, families, and school groups visiting the experience.
– Encourage participation in interactive activities and help guests navigate the space.
– Maintain a clean, organized, and inviting environment throughout the day.
– Reset and tidy activity stations and materials as needed.
– Provide friendly, helpful customer service and answer general visitor questions.
– Help ensure a safe and respectful environment for all guests.
– Support basic opening and closing tasks for the experience.
– Communicate visitor needs, questions, or issues to program staff.

Employment Requirements
– Background check required.
– Ability to work programs on weekends and evenings.
– The Heard Museum is an in-person employer.
– Ability to lift and carry or otherwise move 25 pounds.
– High school diploma or equivalent.
– Ability to work a consistent seasonal schedule, including weekends.
– Strong interpersonal and customer service skills.
– Dependable, organized, and solutions-oriented.
– Ability to pass a background check.

Preferred Qualifications
– Experience working with children and families (museum, education, camps, community programs, or similar settings).
– Teaching or classroom experience.
– Interest in or familiarity with American Indian art, cultures, and communities.
– Experience in museums or informal learning environments.

Work Environment & Physical Requirements
– Ability to stand and move throughout the gallery for extended periods.
– Ability to lift and move light materials and program supplies.
– Comfort working in an active, family-focused environment with children present.

About the Experience
Molly of Denali: An Alaskan Adventure is a family-friendly interactive experience inspired by the PBS Kids series Molly of Denali. Designed especially for children and families, the experience encourages exploration, storytelling, and discovery through hands-on activities connected to Alaska Native cultures, outdoor adventure, and problem-solving.

Additional Information
Training is required on May 30 and June 1 prior to the start of work in the interactive experience.

Seasonal staff will help ensure that every family visiting the Molly of Denali experience has a welcoming and engaging visit at the Heard Museum.

How to Apply
Please send your resumé to hr@heard.org with the subject line: Season Youth & Family Programs Assistant.