Job Title: Museum Services Assistant
Location: Heard Museum, Phoenix
Department: Security
Full/Part Time: Full Time
Pay: $16.15/Hour
Schedule: Wednesday through Sunday availability required. Available to work evening events required.

Job Summary
Museum Services Assistants (MSAs) are responsible for providing a successful guest experience in the Museum. They deliver a high level of customer service to ensure excellent experience for all visitors and maintain a safe, secure environment for the Museum’s collections, members, visitors, volunteers, and staff. MSAs oversee access control, engage with guests in exhibit spaces, handle questions and complaints, monitor compliance with Museum safety/visitor protocols, and facilitate entry/egress screening.

Essential duties and responsibilities include but are not limited to the following:
• Assist guests and provide direction to collections, exhibitions, and Museum amenities to enhance their visit. Provide general information about the Museum, including exhibitions, the Café, Cantina, Books and More, Gift Shop, facility rentals, and upcoming events.
• Greet visitors and offer guidance; remain alert and circulate frequently through post assignments to deter acts of vandalism, theft, or negligence, ensuring the safety and positive experience of visitors.
• Report all suspicious conditions or persons, provide descriptions of violators of Museum policies, and report accidents, injuries, and/or hazardous conditions. Advise Security Dispatch of areas requiring cleaning or maintenance for safety.
• Perform safety checks of the premises, securing egress points and lighting systems.
• Effectively handle evacuations and difficult situations according to Museum policy; provide First Aid care as needed.
• Assist in the take-down of special events.
• Proactively seek and obtain information regarding Museum policies, promotions, activities, and events to provide a high level of customer service to all Museum guests and potential facility rental clients.
• Actively promote Museum memberships.
• Perform other duties as assigned.

Education and Experience
• High school diploma or equivalent.
• Minimum of one year of customer service experience.

Required Licenses/Certifications
• Willing to complete First Aid, CPR, and AED certifications.

Knowledge and Skills
• Basic knowledge of customer service’s best practices and strong communication skills.
• Enjoy working with the public, meeting new people, and collaborating with volunteers.
• Ability to learn and apply CPR, AED, First Aid, and emergency evacuation procedures.
• Develop a working knowledge of the Museum’s permanent collection.
• Willingness to work a flexible schedule, including weekends and holidays.

Computer Software
• Email

Work Environment
• Indoor/Outdoor environment

To apply, please send your resumé to hr@heard.org with the subject line: MSA – FT Position. You may also include a cover letter or paragraph explaining your interest in the position.