Employment

Location: Heard Museum, Phoenix
Department: Visitor Services
Full/Part Time: Part Time

Job Description Summary:

The Heard Museum seeks a part-time Visitor Services Assistant whose primary responsibilities are to promote an exceptional visitor experience and help grow the museum’s Membership program. Schedule will be weekends, occasional weekdays and evenings.

ESSENTIAL FUNCTIONS:

1. Assist guests; Maintain a good working knowledge of the Museum’s programs, exhibitions, collections, activities, tours, staff, and facilities in order to assist with visitor greeting and orientation.

2. Provide general information about the Museum and its exhibitions, the Café, Cantina, Books and More, Gift Shop, facility rentals, and upcoming events

3. Receive members and visitors, answer, and direct incoming telephone calls, take messages and problem solve.

4. Enforce museum polices and facilitate visitor flow in admissions area.

5. Actively promote Museum memberships sales and assist with potential member questions onsite and over the phone.

6. Sell admission and event tickets by accurately processing point of sale transactions and reconciling your drawer at closing.

7. Effectively handle evacuations and difficult situations according to Museum policy. Provide First Aid care to those in need.

8. Proactively seek and obtain information regarding Museum policies/promotions, activities, and events to provide a high level of positive customer service experiences to all Museum guests and potential facility rental clients

9. Other duties as assigned.

EDUCATION AND EXPERIENCE

High school graduate or equivalent, some college preferred, with a minimum of one year customer service and point of sale experience.

KNOWLEDGE AND SKILLS:

1. Have previous customer service experience.

2. Have previous cash-handling experience, preferably on a Point-of-Sale ticketing system, and be comfortable handling money transactions. This position requires basic level math skills to be able to make and produce correct change for museum patrons and calculation of daily museum deposits

3. Learn CPR, AED, First Aid, and emergency evacuation procedures

4. Develop a working knowledge of the permanent collection

5. Be willing to work a flexible schedule including weekends and holidays

6. Previous experience working in a museum, educational, historical or cultural setting preferred.

COMPUTER SOFTWARE

· Blackbaud Altru experience a plus

· Office 365

WORK ENVIRONMENT

Indoor Environment

PHYSICAL DEMANDS

Physical effort of this job:

To apply, send resumé to hr@heard.org with the subject line: Visitor Services Assistant. You may also include a cover letter or paragraph explaining your interest in the position.

Location: Heard Museum, Phoenix
Department: Security
Full/Part Time: Part Time
Availability: Flexible

Job Description Summary:

Museum Services Assistants (MSAs) will be responsible for a successful guest experience in the Museum. They must provide a high level of customer service and satisfaction to ensure an excellent experience for all visitors and are responsible for a broad range of activities including overseeing access control, engaging with guests in the exhibit spaces, handling questions and complaints, monitor guest compliance with Museum safety/visitor protocols, and facilitating entry/egress screening. MSA’s provide a welcoming, safe, secure environment for the Museum’s collections, its members, visitors, volunteers, and staff while maintaining the Museum’s customer service standards.

ESSENTIAL FUNCTIONS

1. Assist guests; provide direction to collections, exhibitions, and Museum amenities to enhance their visit. Provide general information about the Museum and its exhibitions, the Café, Cantina, Books and More, Gift Shop, facility rentals, and upcoming events.

2. Greet visitors and offer guidance. Remain alert and watchful, circulate frequently through post assignments to deter acts of vandalism, theft or negligence, and ensure the safety and positive experience of visitors.

3. Report all suspicious conditions or persons; provide descriptions of violators of Museum policies; report accidents, injuries and/or hazardous conditions. Advise Security Dispatch of any areas of the Museum that require cleaning and/or maintenance for the safety of others.

4. Perform safety checks of the premises, responsible for securing egress points, and lighting systems

5. Effectively handle evacuations and difficult situations according to Museum policy. Provide First Aid care to those in need.

6. Assist in the take-down of special events.

7. Proactively seek and obtain information regarding Museum policies/promotions, activities, and events to provide a high level of positive customer service experiences to all Museum guests and potential facility rental clients

8. Actively promote Museum memberships

9. Other duties as assigned.

EDUCATION AND EXPERIENCE

High school graduate or equivalent with a minimum of one year customer service experience.

REQUIRED LICENSES/CERTIFICATIONS

Willing to complete First Aid, CPR, and AED certifications

KNOWLEDGE AND SKILLS

To perform this job successfully, an individual must:

1. Have a basic knowledge of customer service best practices and possess good communication skills

2. Enjoy working with the public, meeting new people, and working with volunteers

3. Learn CPR, AED, First Aid, and emergency evacuation procedures

4. Develop a working knowledge of the permanent collection

5. Be willing to work a flexible schedule including weekends and holidays

COMPUTER SOFTWARE

1. Email

WORK ENVIRONMENT

Indoor/Outdoor Environment

PHYSICAL DEMANDS

Physical effort of this job:

To apply, send resumé to hr@heard.org with the subject line: Museum Services Assistant. You may also include a cover letter or paragraph explaining your interest in the position.

Location: Heard Museum, Phoenix
Full/Part Time: Full Time

About the Heard Museum:

The Heard Museum is the largest private museum in the world dedicated to American Indian art. Our mission is to connect Indigenous creativity to the world by presenting the voice and vision of American Indian artists. Founded in 1929, the Heard – one of the largest and oldest cultural organizations in Arizona – sits on an 8-acre downtown Phoenix campus, houses a permanent collection of more than 45,000 works of Indigenous creation, and is a member of the American Alliance of Museums and the Association of Art Museum Directors. The New York Times, Condé Nast Traveler, and USA Today have all ranked the Heard among the best museums in the United States.

 

Opportunity Summary:

The Director of Development is responsible for managing the Heard Museum’s annual fundraising efforts. Reporting to the Chief Advancement & Engagement Officer (CAEO), the Director of Development will oversee day-to-day management and implementation of a multifaceted annual advancement effort, comprised of ongoing campaigns that seek to secure more than $6M annually from individuals, foundations, corporations, government, and other sources. This individual will, in collaboration with the CAEO, executive staff and board leadership, devise and implement strategies and initiatives to reach the museum’s annual fundraising goals while ensuring an excellent donor and member experience. The Director of Development supervises three direct reports and a department total of five-full time employees. This individual directly cultivates and solicits gifts and takes a leading role in supporting and prompting efforts by colleagues and volunteers to do the same.

 

Essential Duties and Areas of Responsibilities include, but are not limited to the following:

Individual Giving

Major Gifts & Trustees: Manage engagement and strategic development efforts for the museum’s Board of Trustees and individual donors giving $10,000 and above. Responsibilities include ongoing prospecting for and stewardship of the museum’s Board of Trustees and Major Donors, including developing giving strategies and plans for each as well as managing targeted annual campaigns such as the Grand Gallery Exhibition Fund and the Heard Museum Artist Fund.

Membership and Circles of Giving: Collaborating with the Associate Director of Membership and Circles of Giving, develop and implement a comprehensive and creative annual membership program serving over 6,000 households, comprised of ongoing acquisition campaigns, stewardship, and monthly renewal efforts, delivery of member benefits and events, prospect development, and data management.

Institutional Giving

With support from a full time Institutional Giving Manager, the Director of Development develops strategies and implements plans to seek support from institutional donors (foundations, corporations, governments). Responsibilities include management overseeing ongoing grant calendars, ensuring the on-time submission of high-quality grant packages and reports, prospect identification, data entry, benefits and recognition, correspondence, tracking of deliverables, and ongoing stewardship.

Fundraising and Cultivation Events

With support from a full time Development Communications and Engagement Manager, the Director of Development oversees the planning and implementation of the museum’s annual fundraising gala, Moondance, as well as ongoing donor and member cultivation and benefit events. Responsibilities include event planning and logistics, donor/leadership engagement and stewardship, development of event collateral, internal coordination with other departments, data entry and external communications. The Director of Development also ensures the ongoing maintenance of and communication about the museum’s annual calendar of donor and member events.

Planned Giving

Key staff administrator for the Heard’s planned giving program. This includes managing a communication calendar for planned giving prospects, stewarding existing planned giving donors, and overseeing plans for an annual planned giving event.

Administrative and Managerial Duties

With the Chief Advancement and Engagement Officer, develops and tracks goals for annual fundraising strategies, revenues and expenses, and supports communications of results to various constituencies. Supervises three direct reports and a full department of five+ full time employees, plus interns and others on occasional basis. Reviews and updates development-related content on the museum’s website and digital channels as needed on an ongoing basis. Oversees the annual updates to the museum’s major donor recognition vehicles, including the Cumulative Giving Donor Board and other published donor lists. Collaborates with colleagues across the museum to ensure quality data management.

Other duties may be assigned.

 

Employment Requirements:

Background Check Required

 

Education:

Bachelor’s Degree in Art Administration/Non Profit Management, Business, Public Administration, or other related areas of study.

 

Previous Experience:

Proven, quantifiable experience in fundraising, event coordination, and management for a non-profit organization, or similar experience in a for-profit environment. Five+ years of management as a Director of Development and/or related experience.

 

Math:

This position requires some statistical analysis in order to identify trends in data, as well as intermediate level math skills for revenue reporting.

 

Desired Skills:

The successful candidate must be able to contribute to an energetic, smart and fun atmosphere among colleagues and constituents. Knowledge of and interest in American Indian communities, culture and history preferred. Knowledge of the local funding community preferred. Knowledge of and interest in cultural and artistic communities preferred. Excellent communication and writing skills are a must. Must be able to juggle multiple priorities in a fast-paced environment. Ability to work nights and weekends as required.

 

Benefits:

The Heard Museum offers a competitive benefits package including medical, dental and life insurance, paid leave program and more. Relocation reimbursement may be considered for the successful candidate. Salary based on qualifications and experience.

To apply, send resumé to hr@heard.org with the subject line: Director of Development. You may also include a cover letter or paragraph explaining your interest in the position.