Employment

Location: Heard Museum, In-Office
Full/Part Time: Full-Time, Exempt

Job Description Summary:
The Chief Programming and Engagement Officer (CPEO) is a key member of the Executive leadership team reporting directly to the CEO/Director and is responsible for building and maintaining engagement with the Heard Museum’s visitors and other stakeholders through the creation and implementation of educational programs and special events. This position has managerial oversight of the Engagement and Learning Programs and Community Engagement staff which currently comprises six employees, including the Director of Community Engagement and the Director of Engagement and Learning Programs, and will collaborate closely with this team to develop and implement the departmental responsibilities outlined below.

Essential Duties and Responsibilities include, but are not limited to the following:

• Develop engaging and exciting educational content for exhibitions, public programs, and school initiatives that inspire curiosity and learning.
• Foster innovative interpretive strategies to enhance visitor engagement.
• Collaborate with curatorial staff, educators, visitor services, the Guild, and community partners to create inclusive, accessible content for diverse audiences.
• Oversee the development of collections-based and exhibition-related learning materials including gallery guides, teacher resources, and digital content for online resources.
• Evaluate interpretive program effectiveness in collaboration with the other departments including Marketing and Visitor Services by organizing testing and evaluation activities.
• Provide strategic direction for school and public programs, ensuring that educational initiatives align with exhibition themes and respond to community needs.
• Train and support staff, educators, and volunteers in interpretive techniques to maintain consistent, high quality visitor engagement on an as-needed basis.
• Develop and manage the Engagement and Learning Programs and Community Engagement teams’ budgets, ensuring programs are cost-effective while maintaining high educational standards.
• Administer work schedules, timelines, and other resources to ensure projects meet milestones and desired outcomes.
• Represent the museum at public events, community forums, and professional gatherings to advocate for the museum’s mission and expand its reach.
• Perform other duties as assigned.

 

Employment Requirements:
Background Check Required.

Education:
Master’s degree in a relevant field like business administration, public administration, education, non-profit management, communications, or a related area preferred.

 Prior Experience:

• Minimum of 5 years of experience in program development, community outreach, stakeholder management, and leadership roles preferred.
• Proven track record of building relationships with diverse audiences.
• 5+ years of leadership experience in a relevant field, such as non-profit management, arts and culture, education, Communication, or community development.

 

Position Requirements:

• Proven experience in program development and implementation, preferably within a non-profit or community-based organization.
• Strong leadership and management skills with the ability to build and motivate a high performing team.
• Excellent communication and interpersonal skills to effectively engage diverse stakeholders.
• Deep understanding of community engagement strategies and best practices.
• Expertise in data analysis and evaluation to measure program impact.
• Proven ability to build strategy partnerships with external organizations.
• Knowledge of American Indian art, culture, and peoples preferred.
• Experience working within nonprofits or cultural communities a plus.
• Knowledge of nonprofit budget management, philanthropic trends, and best practices for fundraising are desired.

 

Benefits:
The Heard Museum offers a competitive benefits package including medical, dental and life insurance, 401k, paid leave program and more. Salary based on qualifications and experience.

To apply, send resumé to hr@heard.org with the subject line: Chief Programming and Engagement Officer. You may also include a cover letter or paragraph explaining your interest in the position.

Location: Heard Museum Phoenix

Full/Part Time: Part Time

Job Description Summary: The Retail Sales Associate is responsible for working with customers to educate, develop relationships and ultimately sell art and other merchandise at the Heard Museum Shops.  The position includes supporting the museum’s mission, vision and providing financial support through shop sales.  This position reports to the museum’s Director of Retail Operations.

 

Essential Duties and Responsibilities include, but are not limited to the following:

• Facilitation of the sales process including education, relationship development, and closing the sale.  The associate is responsible for seeking out new clients and building long term relationships.
• Building client relationships and system whereby they track and contact customers as art is received that may appeal to them.
• Is responsible for providing the highest level of customer service while working with guests, members, volunteers, and the board of directors.
• For being present and available on the sales floor throughout the day to assist customers and shop volunteers as needed.
• For visual merchandising of the store to ensure new and innovative design and cleanliness.
• For preparing the store for opening and closing which includes counting of the drawers, locking of cases and turning off of lights.
• Assist buyers as needed to tag and stock merchandise sections.
• Becoming proficient using Counterpoint point of sale and reporting functions.
• Assist with festivals and special events as needed.

 

Employment Requirements: Background Check

Education: High school degree.

Previous Experience: The successful candidate will have at least 3 years’ experience selling in a retail environment. Native American Art knowledge a plus.

Important Aspects:

• Ability to work cooperatively and independently to solve problems and deliver solutions.
• Must be able to work well with retail staff, volunteers, management and board of trustees.
• Computer experience with Microsoft Word and Excel a plus.
• Must be able to lift 20 pounds.

 

To apply, send resumé to hr@heard.org with the subject line: Retail Sales Associate-PT. You may also include a cover letter or paragraph explaining your interest in the position.

Location: Heard Museum, In-Office 

Grade: Full time, Exempt 

Job Summary: As a member of the Engagement & Learning Programs team at the Heard Museum, the Manager of Family Engagement & Learning Programs collaborates with the Director of Engagement & Learning Programs and team to conceive and plan innovative mission-based initiatives and family-focused materials for the Heard Museum. These initiatives include, but are not limited to family-specific programs, such as Free Family Summer Saturdays and Children’s Day, educational initiatives such as the museum’s Free School Tour program, curricula and educator events, as well as new initiatives that may include a youth council and camps, a teen membership program, and more. This position takes a leadership role in the strategic implementation of these programs, and works directly with youth, families, community-based organizations, partner organizations, and schools to engage new audiences with the museum and to facilitate innovative, creative learning experiences. The Manager of Family Engagement & Learning Programs reports to the Director of Engagement & Learning Programs. 

Essential Duties and Responsibilities include, but are not limited to the following: 

• Collaborate with team members and other museum staff to design, develop, and implement on- and off-campus mission-driven public and educational programs to engage youth, family and community audiences. 
• Provide resources and information to internal constituencies to promote and support these initiatives, including marketing, finance, development, private use and retail teams. 
• Co-manage Engagement & Learning Programs Coordinator and any additional support staff, as required. Hire and manage seasonal staff (example, camp counselors) when called for in strategic plan. 
• Manage budgets for existing and new projects. 
• Manage and create content for HeardBeat, the museum’s quarterly Youth & Family e-Newsletter, in collaboration with other departments. 
• Collectively with the Engagement & Learning Programs team, oversee the upkeep and organization of the learning spaces in the Dorrance Education Center. 
• Aid in development and installation of the Family Activity Room and Family Welcome and Activity Cart in cooperation with curatorial staff and ensure ongoing maintenance and upkeep of these spaces and resources. 
• Recruit and contract with partner organizations, artists, and vendors to organize programing throughout the school year and summer with the goal of increasing access to the museum for youth, family, educator and other audiences.
• Oversee the development of standards-based educational resources for educators, based on museum exhibitions, including both print and digital resources. Explore opportunities to more deeply engage educators in our work (including educator networking events and/or advisory council). 
• Oversee the development and coordination of school tours and field trips, including scheduling, teaching class tours, creating teacher resources for before, during, and after tours, developing and managing optional hands-on activities, and developing marketing strategies and materials to maximize awareness of and enthusiasm for school field trips. 
• Interface with and support Heard Museum Volunteer Guild “Las Guias” Docents to ensure quality school field trips through consistent communication, observation, and trainings, promoting a spirit of collaboration and continuous improvement. 
• Support efforts by the Development Team to secure funding for education programming and to develop and maintain effective program evaluation methodologies. 
• Develop and track quantitative and qualitative goals for initiatives to report regularly on effectiveness. Work with team to make data- and mission-driven decisions on improving programs and restructuring, replacing, or removing programs that don’t meet expectations. 
• Contribute to museum magazine and other publications as assigned. 
• Other duties as assigned.

 

Employment Requirements:

• Background check required.
  
• Ability to work programs on weekends and evenings. 
• The Heard Museum is an in-person employer. 
• Ability to lift and carry or otherwise move up to 25 pounds. 
• CPR training is expected, and certification will be provided during employment. 

 

Compensation: 

• Up to $60,000 annual salary, commensurate with experience. 
• The Heard Museum offers a comprehensive benefits package. 

 

Preferred Qualifications: 

• Bachelor’s degree and 3+ years of experience in a museum or non-profit arts education environment; or equivalent combination of education and experience. 
• Experience with American Indian subject matter and knowledge of informal learning techniques of museums. 

 

How to Apply: To apply, send resume and cover letter to hr@heard.org with the subject line: Manager of Family Engagement & Learning Programs.

Location: Heard Museum, Phoenix

Full/Part Time: Full Time

Job Description Summary: The Heard Museum is looking for a Custodian to perform custodial duties to maintain a clean, safe, and visually appealing Museum to the visiting public and Museum staff. Assist with set up before and clean up after Museum special events. This includes moving furniture and other fixtures, maintain custodial equipment and supplies, be a good teammate, work well with others, and be a front-line ambassador for visitor and staff’s environmental enjoyment and safety.

Job Duties:

• Sweep, wash, buff floors, and spot clean walls and doors.
• Wash windows and maintain smudge-free glass doors and mirrors.
• Wash and polish air grills and registers. Clear and clean elevator tracks and door thresholds.
• Clean, polish, disinfect restroom and event kitchen fixtures and equipment, fill tissue, towel dispensers, and feminine product machines.
• Maintain correct operating procedures for all powered cleaning equipment. Responsible for daily maintenance of machines and hand equipment.

• Empty wastebaskets, clean ashtrays, dust and wax furniture, and include high dusting.
• Sweep and clean storage, machine areas and equipment rooms.
• Assist with set up before and clean up after Museum special events. This includes moving furniture and other fixtures.
• Keep visitor touchpoints and eye view areas in showcase condition at all times: no smeared glass or fingerprints, clean restrooms, clear and clean walkways, ashtrays, trash bins, etc.
• Other duties as assigned.

 

Qualifications:

• Good listening skills and ability to follow direction
• Work independently
• Ability to complete tasks as directed
• Ability to lift 40 lbs.

 

Employment Requirements: Available 7 days a week, to include weekends, holidays, and some evening events. (average 40 hours per week).

Education: High School Education

Previous Experience: Minimum of 1 year prior experience in custodian or similar duties

Salary: $16.50 per hour

To apply, send resumé to hr@heard.org with the subject line: Custodian Position. You may also include a cover letter or paragraph explaining your interest in the position.

Location: Heard Museum Phoenix

Position Information: Full Time, Non-Exempt

Salary range: $18 to $23 per hour based on experience

Job Description Summary: The Development Coordinator reports to the Director of Development and is responsible for the day-to-day coordination of and support for:  Gift tracking, including gift entry, acknowledgment, and stewardship; Internal project management with the Marketing, Design, IT, Private Use, and Programming teams; Departmental reporting for key sponsorships and grants; Donor and prospect research, and; supporting departmental events, including the annual gala and other donor engagement opportunities.

Essential Duties and Responsibilities include, but are not limited to the following:

Record-Keeping and Donor Stewardship:

• Using the Altru Database (a Blackbaud system), to enter and track gifts.
• Ensuring general upkeep, data entry, and data integrity in Altru
• Tracking deliverables and reporting needs for designated gifts, sponsorships and grants
• Ongoing coordination with departmental colleagues and the Finance Department to ensure proper gift documentation
• Generating acknowledgement and thank-you letters for the Individual Giving Manager, Director of Development, executive staff and Board members
• Working closely with volunteer leaders of the museum’s volunteer Guild by serving as a key staff liaison for the Best of Show ribbon fundraising campaign

 Institutional Fundraising Support:

• Assists with research and identify prospective funding sources, including federal, state, and local government agencies, foundations, and corporations. Maintains prospect list in coordination with Institutional Giving Manager
• Maintain a calendar of grant opportunities and deadlines
• Ensures data related to institutional prospects in Altru is accurate and updated regularly
• Updates Grants Binder for CEO/Director
• Prepares grant progress reports for Bi-Monthly and Monthly Grant Meetings
• Updates the museum’s sponsorship tracker to ensure proper recognition and supports ongoing funder stewardship
• Supports the grant writing process by reviewing copy and assisting in assembling application materials

 Individual Giving Support:

• Maintains prospect and donor lists for the museum’s efforts to identify, seek, and maintain designated gifts and gifts from major donors and Trustees
• Assists in coordinating with Membership and Circles colleagues to identify potential individual supporters.
• Assists with tracking prospects and solicitations for campaigns and special appeals in Altru
• Conducts prospect research as needed for exhibitions, campaigns and other initiatives
• Supports ongoing efforts related to donor/prospect cultivation and stewardship

  

Fundraising Collateral and Development Event Support:

• Support and work with colleagues to ensure the timely delivery of all external printed and digital collateral materials for Development events and appeals. This involves ongoing coordination with Development and Membership teams and other relevant internal stakeholders
• Support and work with colleagues to ensure the timely production and dissemination of corporate, foundation, government, and Tribal sponsorship packages and materials
• Assists with planning for and notetaking at key meetings, including meetings of the Development Committee, and Moondance Committee

 Other duties as assigned

Requirements:

• Must be a self-starter and able to build collegial, friendly relationships with internal and external constituents.
• Must be able to handle confidential information with tact and discretion.
• Experience working with databases a plus.
• Knowledge of American Indian art, culture, and peoples a plus.
• Educational, internship, or professional experience with non-profit organizations, fundraising, data management, and/or museums/cultural organizations is desired.

 

Education: College degree or demonstrable equivalent experience is required. Bachelor’s degree in art administration, Non-Profit Management, Business, Public Administration, or other related areas of study is preferred.

Employment Requirements: Background Check required.

Benefits: The Heard Museum offers a competitive benefits package including medical, dental and life insurance, paid leave program and more.

To apply, send resumé to hr@heard.org with the subject line: Development Coordinator. You may also include a cover letter or paragraph explaining your interest in the position.