Job Title: Bookstore Manager

Location: Heard Museum, Phoenix

Full/Part Time: Full Time / Non-Exempt

Pay Rate: Starting at $25/Hour BOE

Job Description Summary: Under the direction of the Director of Retail Operations, the Bookstore Manager will manage the Heard Museum’s Books & More’s operations. Primarily responsible for the purchasing, stocking, merchandising, and selling of books and merchandise to museum members and the general public. Maintain a significant floor presence and availability to customers and staff.

Essential Duties and Responsibilities include, but are not limited to the following:

– Determine, order, receive, display, and sell books and merchandise consistent with Books & More’s Native American and Southwest focus.
– Become proficient in all aspects of the point-of-sale system (Counterpoint) and the related equipment including cash registers and personal computer and printer applications.
– Manage Books & More sales associate(s) and volunteers.
– Achieve financial goals.
– Conduct book signings and support museum events.
– Supervise sales floor and cashiering functions and provide customer service.
– Implement policies and procedures as directed by the Director of Retail Operations and assist in developing new policies and procedures.
– Maintain store appearance and cleanliness.
– Assist in taking physical inventories.
– Perform cash register duties as required.
– Assist customers.
– Must lift, carry, load and unload merchandise weighing up to 35 pounds.
– Other responsibilities as assigned.

Employment Requirements: Background Check

Education:
– High School diploma required.
– Bachelor’s degree preferred.

Previous Experience:
– Minimum 2 years of experience managing or supervising retail operations, preferably in a bookstore, museum store, library shop, or other specialty retail environment.
– Experience with point-of-sale (POS) systems, cash handling, and daily sales reconciliation required.
– Prior experience in managing inventory, including purchasing, receiving, and merchandising books and related products.

Important Aspects:
– Experience in shaping retail experiences for the visitor through creative merchandising.
– Ability to successfully manage and implement projects within deadlines and budgetary constraints.
– Ability to work cooperatively and independently to solve problems and deliver solutions.
– Must be able to work well with retail staff, volunteers, and management.
– Counterpoint experience a plus.

To apply, please send your resumé to [email protected] with the subject line: Bookstore Manager. You may also include a cover letter or paragraph explaining your interest in the position.

Job Title: Sales Support Specialist

Location: Heard Museum, Phoenix

Full/Part Time: Full Time / Non-Exempt

Pay Rate: $20/Hour

Job Description Summary: The Sales Support Specialist is responsible for the Heard Museum Shop’s activities that support the sale of American Indian Art and its customer’s experience.  This is a key position within the Heard Museum Shop as we strive to increase our growth as well as customer satisfaction.  This position reports to the Director of Retail Operations.

Essential Duties and Responsibilities include, but are not limited to the following:
– Interfacing with the Heard’ marketing department on Shop matters.
– Creating and maintaining Shop artist signage.
– Creating and sending Shop e-mails, Earthsong contributions, etc.
– Driving the schedule of NAA ads.
– Managing the Holiday Gift Guide process.
– Staging Shop events including artists in Shop, and book signings.
– Serving on the sales floor as needed.
– Developing and maintaining a comprehensive artist’s biography database.
– Providing the highest level of customer service while working with guests, members, volunteers, and the board of directors.

Employment Requirements: Background Check

Education:
– High School diploma required.
– Bachelor’s degree preferred.

Previous Experience:
– Previous experience in retail sales required, preferably in fine jewelry.
– Marketing, and event management experience a plus.

Important Aspects:
– Computer experience with Microsoft Word and Excel is a must.
– Experience in arts and culture.
– Knowledge of American Indian history and tradition.

To apply, please send your resumé to [email protected] with the subject line: Sales Support Specialist. You may also include a cover letter or paragraph explaining your interest in the position.

 Job Title: Individual Giving Manager 

Location: Heard Museum Phoenix 

Full/Part Time: Full Time / Exempt 

Salary: Starting range – $75K; salary commensurate with experience. 

 Job Summary: 

Reporting to the Director of Development, the Manager of Individual Giving raises $2+ million annually from individual donors. The position manages a portfolio of mid- and major-level donors and oversees all phases of the donor lifecycle — from identification and cultivation through solicitation and stewardship. 

The role also contributes to strategic fundraising initiatives, including capital and endowment efforts, and plays a key role in the Heard’s major fundraising events such as Moondance and Best of Show. 

Essential Duties and Areas of Responsibilities include, but are not limited to the following: 

• Manage a personal portfolio of 200+ individual donors and prospects with giving capacity of $2,500–$50,000+. 
• Identify, qualify, cultivate, solicit, and steward donors to achieve annual and campaign goals. 
• Develop personalized donor strategies, proposals, and communications to deepen engagement and increase giving. 
• Partner with museum leadership to advance individual fundraising efforts. 
• Identify opportunities to leverage relationships to expand the Heard’s individual giving network. 
• Support capital and endowment fundraising through donor research, meetings, and materials. 
• Lead individual giving strategy and oversee planning for major fundraising events including Moondance and Best of Show. 
• Maintain accurate donor records, track metrics, provide analysis, and report on progress using the Heard’s CRM. 
• Contribute to departmental planning, revenue projections, and progress reporting. 
• Support development and membership efforts at major public programs such as the World Championship Hoop Dance Contest and the Guild Indian Fair & Market. 
• Represent the Heard at donor events and community functions to promote engagement and goodwill. 
• Perform additional duties as assigned. 

Qualifications 

• Minimum of 3 years of professional fundraising experience required, preferably in a museum or cultural nonprofit. 
• 2 years’ experience managing an active donor portfolio and securing mid- to major-level gifts required. 
• Excellent written and verbal communication skills required, strong relationship builder. 
• Highly organized, detail-oriented, and able to manage multiple priorities. 
• Experience with donor databases and Microsoft Office Suite. 
• Knowledge of or genuine interest in American Indian art and culture preferred. 
• Must maintain confidentiality and exercise discretion with donor information. 

Employment Requirements: 

• Background Check Required 

Education: 

• Bachelor’s degree required; advanced degree or CFRE certification a plus. 

Math: 

• This position requires some statistical analysis in order to identify trends in data, as well as intermediate level math skills for revenue reporting. 

Desired Skills: 

The successful candidate must be able to contribute to an energetic and dedicated team atmosphere among colleagues and constituents. Knowledge of and interest in American Indian communities, culture and history preferred. Knowledge of the local funding community preferred. Knowledge of and interest in cultural and artistic communities preferred. Excellent communication and writing skills are a must. Must be able to juggle multiple priorities in a fast-paced environment. Ability to work nights and weekends as required. 

Benefits: 

The Heard Museum offers a competitive salary commensurate with experience, along with comprehensive benefits package that includes health, dental, vision, and life insurance, retirement plan options, as well as generous paid time off. 

To apply, send resumé to [email protected] with the subject line: Individual Giving Manager. You may also include a cover letter or paragraph explaining your interest in the position.