Employment

Location: Heard Museum, In-Office
Full/Part Time: Full-Time, Exempt

Job Description Summary:
The Chief Programming and Engagement Officer (CPEO) is a key member of the Executive leadership team reporting directly to the CEO/Director and is responsible for building and maintaining engagement with the Heard Museum’s visitors and other stakeholders through the creation and implementation of educational programs and special events. This position has managerial oversight of the Engagement and Learning Programs and Community Engagement staff which currently comprises six employees, including the Director of Community Engagement and the Director of Engagement and Learning Programs, and will collaborate closely with this team to develop and implement the departmental responsibilities outlined below.

Essential Duties and Responsibilities include, but are not limited to the following:

• Develop engaging and exciting educational content for exhibitions, public programs, and school initiatives that inspire curiosity and learning.
• Foster innovative interpretive strategies to enhance visitor engagement.
• Collaborate with curatorial staff, educators, visitor services, the Guild, and community partners to create inclusive, accessible content for diverse audiences.
• Oversee the development of collections-based and exhibition-related learning materials including gallery guides, teacher resources, and digital content for online resources.
• Evaluate interpretive program effectiveness in collaboration with the other departments including Marketing and Visitor Services by organizing testing and evaluation activities.
• Provide strategic direction for school and public programs, ensuring that educational initiatives align with exhibition themes and respond to community needs.
• Train and support staff, educators, and volunteers in interpretive techniques to maintain consistent, high quality visitor engagement on an as-needed basis.
• Develop and manage the Engagement and Learning Programs and Community Engagement teams’ budgets, ensuring programs are cost-effective while maintaining high educational standards.
• Administer work schedules, timelines, and other resources to ensure projects meet milestones and desired outcomes.
• Represent the museum at public events, community forums, and professional gatherings to advocate for the museum’s mission and expand its reach.
• Perform other duties as assigned.

 

Employment Requirements:
Background Check Required.

Education:
Master’s degree in a relevant field like business administration, public administration, education, non-profit management, communications, or a related area preferred.

 Prior Experience:

• Minimum of 5 years of experience in program development, community outreach, stakeholder management, and leadership roles preferred.
• Proven track record of building relationships with diverse audiences.
• 5+ years of leadership experience in a relevant field, such as non-profit management, arts and culture, education, Communication, or community development.

 

Position Requirements:

• Proven experience in program development and implementation, preferably within a non-profit or community-based organization.
• Strong leadership and management skills with the ability to build and motivate a high performing team.
• Excellent communication and interpersonal skills to effectively engage diverse stakeholders.
• Deep understanding of community engagement strategies and best practices.
• Expertise in data analysis and evaluation to measure program impact.
• Proven ability to build strategy partnerships with external organizations.
• Knowledge of American Indian art, culture, and peoples preferred.
• Experience working within nonprofits or cultural communities a plus.
• Knowledge of nonprofit budget management, philanthropic trends, and best practices for fundraising are desired.

 

Benefits:
The Heard Museum offers a competitive benefits package including medical, dental and life insurance, 401k, paid leave program and more. Salary based on qualifications and experience.

To apply, send resumé to hr@heard.org with the subject line: Chief Programming and Engagement Officer. You may also include a cover letter or paragraph explaining your interest in the position.

Location: Heard Museum Phoenix
Full/Part Time: Full Time, Exempt

Job Description Summary:
The Heard Museum Institutional Giving Manager oversees fundraising efforts from local and national institutions. The Institutional Giving Manager leads the Heard Museum’s strategic efforts to identify, pursue, and steward in excess of $2M in annual support from private and corporate foundations and government and tribal funders. This position works collaboratively with colleagues throughout the museum as well as external partners to develop effective grant strategies and packages, and maintains a portfolio of grants.  

Essential Duties and Responsibilities include, but are not limited to the following: 

Grant Identification and Pursual: 

• Serves as the primary point of contact for all supporting participants throughout each grant application and reporting process. 

• Maintains comprehensive master list of current and prospective grants, including tracking of deadlines and deliverables. 

• Maximizes the use of research tools such as the Foundation Search to ensure ongoing prospect identification. Conducts extensive research and participates in the museum’s strategic data collection efforts to support proposals, applications and reporting.  

• Coordinates team effort to draft and submit grant applications with Heard Museum colleagues and external partners and experts.  

• Organizes all grant writing materials and meetings for team review and strategy discussions.  

• Drafts grant copy for exhibitions, programs, and other museum initiatives and operations; and reviews and edits copy submitted by others. 

• Ensures that all grants identified for pursual are submitted on time and fully complete up to museum standards, and that narrative copy is engaging and concise. 

Grant Stewardship: 

• Disseminates grant information for awarded grants to all relevant internal and external partners which includes tracking deliverables, outcomes, and reporting deadlines. 

• Oversees all grant reporting. Ensures timely and thoughtful delivery of funder reports, including supporting internal and external partners responsible for executing grant projects. 

• Utilizes feedback and collected data to develop and improve internal procedures.  

• Creates and supports strategic and collaborative relationships between the museum, funders, and community partners in support of grant-funded programs.  

Internal Systems: 

• Works closely with the Director of Development, the Chief Advancement & Engagement Officer, the Finance Department, and the museum’s executive leadership to set and track revenue and expense budgets. 

• Ensures timely data entry for grant applications and awards in the museum’s database (Altru). 

• Oversees the preparation of grant reports as needed for updates to museum leadership. 

• Ensures confidentiality of all sensitive information included in grant applications and reports. 

• Maintains and updates language library and standardized application submission documents. 

• Provides training to new staff on grants management and reporting requirements. 

• Participates as a leader on the museum’s Development team, and supports departmental fundraising efforts throughout the year by attending and supporting museum events, meetings, and programs as identified with supervisor. 

Additional duties may be assigned as required. 

Employment Requirements:  

• Background Check Required.  

Education: 

• College degree or demonstrated equivalent experience is required. Bachelor’s degree in art administration, Non-profit Management, Business, Public Administration, or other related areas of study is preferred. 

Prior Experience: 

• Minimum of 3 years of prior experience seeking and managing government grants is required. 

Position Requirements: 

• Must be an excellent writer and able to build collegial relationships with a range of internal and external constituents.  

• Must be a self-starter with strong organizational and project management capability or potential.  

• Must be able to handle confidential information with tact and discretion.  

• Knowledge of American Indian art, culture, and peoples preferred.  

• Experience working within nonprofits or cultural communities a plus.  

• Knowledge of nonprofit budget management, philanthropic trends, and best practices for fundraising are desired. 

The Heard Museum offers a competitive benefits package including medical, dental and life insurance, 401k, paid leave program and more.  

To apply, send resumé to hr@heard.org with the subject line: Institutional Giving Manager. You may also include a cover letter or paragraph explaining your interest in the position. 

Location: Heard Museum Phoenix

Full/Part Time: Part Time

Job Description Summary: The Heard Museum Cantina Courtyard Café is looking for an enthusiastic, energetic barista/hostess to join our team. Customer service oriented people with barista experience preferred but we are happy to train the right person. This part time position is days only, with a flexible schedule. This job requires long periods of standing, bending, lifting, handling money and food and beverage preparation. Shifts as the host/hostess at the café, as well as some catering shifts are also available.

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Essential Duties and Responsibilities include, but are not limited to the following:

• Turning on equipment and warming up your coffee machine
• Brewing coffee/tea
• Preparing food such as making sandwiches or baking pastries
• Arranging tables and chairs
• Checking the dates on any food and syrup have not expired
• Disassembling and washing the coffee machine and other equipment
• Wiping counters and cabinets
• Ensuring any food/drink is refrigerated
• Cleaning sinks
• Cleaning cutlery and dishes
• Emptying the cash drawer and cashing up
• Turn off any equipment and lights

 

Employment Requirements: Work authorization (Required)

Previous Experience:

• Previous barista experience preferred.
• Day Shift availability required.
• Weekends availability required.
• Able to work at some evening events required.

Employment Requirements: Background Check

Education: High school degree.

Previous Experience:

• At least 1 year of costumer services experience required.
• 1 year of previous barista experience preferred.

 Important Aspects:

• Ability to work cooperatively and independently to provide great service experience.
• Prior POS experience preferred.
• Must be able to lift 20 pounds.

 

To apply, send resumé to hr@heard.org with the subject line: Cantina Barista – PT. You may also include a cover letter or paragraph explaining your interest in the position.

Location: Heard Museum Phoenix

Full/Part Time: Part Time

Job Description Summary: The Retail Sales Associate is responsible for working with customers to educate, develop relationships and ultimately sell art and other merchandise at the Heard Museum Shops.  The position includes supporting the museum’s mission, vision and providing financial support through shop sales.  This position reports to the museum’s Director of Retail Operations.

 

Essential Duties and Responsibilities include, but are not limited to the following:

• Facilitation of the sales process including education, relationship development, and closing the sale.  The associate is responsible for seeking out new clients and building long term relationships.
• Building client relationships and system whereby they track and contact customers as art is received that may appeal to them.
• Is responsible for providing the highest level of customer service while working with guests, members, volunteers, and the board of directors.
• For being present and available on the sales floor throughout the day to assist customers and shop volunteers as needed.
• For visual merchandising of the store to ensure new and innovative design and cleanliness.
• For preparing the store for opening and closing which includes counting of the drawers, locking of cases and turning off of lights.
• Assist buyers as needed to tag and stock merchandise sections.
• Becoming proficient using Counterpoint point of sale and reporting functions.
• Assist with festivals and special events as needed.

 

Employment Requirements: Background Check

Education: High school degree.

Previous Experience: The successful candidate will have at least 3 years’ experience selling in a retail environment. Native American Art knowledge a plus.

Important Aspects:

• Ability to work cooperatively and independently to solve problems and deliver solutions.
• Must be able to work well with retail staff, volunteers, management and board of trustees.
• Computer experience with Microsoft Word and Excel a plus.
• Must be able to lift 20 pounds.

 

To apply, send resumé to hr@heard.org with the subject line: Retail Sales Associate-PT. You may also include a cover letter or paragraph explaining your interest in the position.

Location: Heard Museum, In-Office 

Grade: Full time, Exempt 

Job Summary: As a member of the Engagement & Learning Programs team at the Heard Museum, the Manager of Family Engagement & Learning Programs collaborates with the Director of Engagement & Learning Programs and team to conceive and plan innovative mission-based initiatives and family-focused materials for the Heard Museum. These initiatives include, but are not limited to family-specific programs, such as Free Family Summer Saturdays and Children’s Day, educational initiatives such as the museum’s Free School Tour program, curricula and educator events, as well as new initiatives that may include a youth council and camps, a teen membership program, and more. This position takes a leadership role in the strategic implementation of these programs, and works directly with youth, families, community-based organizations, partner organizations, and schools to engage new audiences with the museum and to facilitate innovative, creative learning experiences. The Manager of Family Engagement & Learning Programs reports to the Director of Engagement & Learning Programs. 

Essential Duties and Responsibilities include, but are not limited to the following: 

• Collaborate with team members and other museum staff to design, develop, and implement on- and off-campus mission-driven public and educational programs to engage youth, family and community audiences. 
• Provide resources and information to internal constituencies to promote and support these initiatives, including marketing, finance, development, private use and retail teams. 
• Co-manage Engagement & Learning Programs Coordinator and any additional support staff, as required. Hire and manage seasonal staff (example, camp counselors) when called for in strategic plan. 
• Manage budgets for existing and new projects. 
• Manage and create content for HeardBeat, the museum’s quarterly Youth & Family e-Newsletter, in collaboration with other departments. 
• Collectively with the Engagement & Learning Programs team, oversee the upkeep and organization of the learning spaces in the Dorrance Education Center. 
• Aid in development and installation of the Family Activity Room and Family Welcome and Activity Cart in cooperation with curatorial staff and ensure ongoing maintenance and upkeep of these spaces and resources. 
• Recruit and contract with partner organizations, artists, and vendors to organize programing throughout the school year and summer with the goal of increasing access to the museum for youth, family, educator and other audiences.
• Oversee the development of standards-based educational resources for educators, based on museum exhibitions, including both print and digital resources. Explore opportunities to more deeply engage educators in our work (including educator networking events and/or advisory council). 
• Oversee the development and coordination of school tours and field trips, including scheduling, teaching class tours, creating teacher resources for before, during, and after tours, developing and managing optional hands-on activities, and developing marketing strategies and materials to maximize awareness of and enthusiasm for school field trips. 
• Interface with and support Heard Museum Volunteer Guild “Las Guias” Docents to ensure quality school field trips through consistent communication, observation, and trainings, promoting a spirit of collaboration and continuous improvement. 
• Support efforts by the Development Team to secure funding for education programming and to develop and maintain effective program evaluation methodologies. 
• Develop and track quantitative and qualitative goals for initiatives to report regularly on effectiveness. Work with team to make data- and mission-driven decisions on improving programs and restructuring, replacing, or removing programs that don’t meet expectations. 
• Contribute to museum magazine and other publications as assigned. 
• Other duties as assigned.

 

Employment Requirements:

• Background check required.
  
• Ability to work programs on weekends and evenings. 
• The Heard Museum is an in-person employer. 
• Ability to lift and carry or otherwise move up to 25 pounds. 
• CPR training is expected, and certification will be provided during employment. 

 

Compensation: 

• Up to $60,000 annual salary, commensurate with experience. 
• The Heard Museum offers a comprehensive benefits package. 

 

Preferred Qualifications: 

• Bachelor’s degree and 3+ years of experience in a museum or non-profit arts education environment; or equivalent combination of education and experience. 
• Experience with American Indian subject matter and knowledge of informal learning techniques of museums. 

 

How to Apply: To apply, send resume and cover letter to hr@heard.org with the subject line: Manager of Family Engagement & Learning Programs.