Accessibility Services

Resources for visitors who are Deaf or Hard of Hearing

The Heard Museum has written transcripts of the audio and video recordings that are not already captioned in our exhibition galleries available for our visitors who are deaf or hard of hearing as well as two assistive listening devices available for tours. The transcripts/assistive listening devices can be checked-out on a first-come-first-serve basis from a Visitor Services Desk Representative in the Admissions area at the entrance of the Museum. Check-out of transcripts/ devices will require a photo identification card, which will be held in a secure location until all items are returned.

The museum can provide American Sign Language interpreters for guided group tours with a minimum of 10 business days’ notice, subject to the availability of interpreters. Please contact adulttours@heard.org to make a request for interpreters for your group. Schools, please fill out our school tours request form on our website and indicate your request in the Accommodations field at the end of the form.

Mobility

The museum is accessible to wheelchair users and visitors who need to avoid stairs. We have a limited number of manual wheelchairs for visitors to borrow on a first-come, first-serve basis. The museum wheelchairs are not available during events such as Hoop or Indian Fair & Market. Please plan accordingly. Visitors may bring their own mobility devices: wheelchairs, electric scooters, walkers, canes, etc. into the museum. Electronic door actuators are strategically located in Admissions and the museum shop.

The museum has elevators to assist visitors in reaching our second floors. Signage is stationed throughout the museum but please ask any of our staff for directions if needed.

The museum has ADA parking spots located closest to the admissions entrance and the Steele Auditorium.

Service Animals

Service animals (does not include emotional support animals) are welcome in the museum.