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Heard Museum Lobby

Employment

Part-time Receptionist/Visitor Services Associate

The Heard Museum seeks a part time receptionist/visitor services front desk associate with a friendly, outgoing personality and a positive attitude. Schedule will include Saturday and Sunday. Duties include but are not limited to:

  • Greet visitors as they enter and leave the museum
  • Answer all incoming phone calls
  • Respond to inquiries regarding museum hours, events and general information regarding exhibits, dining and shopping opportunities
  • Collect and process admissions transactions and membership fees
  • Assist the Visitor Services Department with various projects as needed

The desired candidate must have high school diploma or GED and previous customer service experience. Must be professional and have the ability to work with the public, and be a representative of The Heard Museum’s image in the community.

Send resume to hr@heard.org.


Assistant Security Chief

Job Brief:
The Assistant Security Chief is under Facilities Management and is supervised by the Chief of Security reporting directly to the Security Chief and Director of Facilities. The Assistant Security Chief will work closely with the Security Chief scheduling officers and assigning posts to ensure the museum maintains a high security posture.

Job Duties:

  • Monthly and weekly scheduling of officers.
  • Training and retraining of security officers.
  • Monitoring and updating as need the museum security manual.
  • Maintaining Payroll of security officers.
  • Attending daily meetings.
  • Assisting the Chief of Security with annual officer performance reviews.
  • Interviewing potential new hires within the security department.
  • Safety Procedures.
  • Fire extinguisher maintenance/inspections.
  • Cross training with the Chief of Security.
  • Limited additional duties as requested by the Director of Facilities.

Education:
Knowledgeable of basic first aid, cardiopulmonary resuscitation (CPR) and trained to administer an automated external defibrillator (AED) machine. Trained to effectively monitor the CCURE 9000 alarm monitoring system and the CCURE 9000 administration files.

Experience:
Four years previous experience as a security officer.

Time required after hiring in this position to perform as a fully trained employee: 90 days.

Other Requirements:

Math
Able to effectively maintain the security department budget.

Special licensing/certifications
Cardiopulmonary resuscitation (CPR) and automated external defibrillator (AED) machine certification.

Decision Making
Be able to make decisions in the absence of the Security Chief.

Judgment/Problem Solving
Be able to make judgment calls and sound problem solving techniques in the absence of the Security Chief.

Responsibility for Planning
The Assistant Security Chief is required to maintain a short range and long range plan for the protection of the museum collections and retail. The planning of the security posture will be within the departments allotted budget and made available to facilities management as needed.

Responsibility for Relations
On-going relations with patrons, volunteers and staff. Be courteous to patrons, volunteers and staff, giving directions, greeting upon arrival and exit of museum grounds. There are some risk of confrontation with individuals violating museum policies, trespassers, panhandlers and shoplifters. Work directly with Phoenix Fire Department and Phoenix Police first responders to ensure they have a working relationship and familiarity with the museum grounds.

Supervision Received
Day to day supervision is provided to include a 90 day training period. On-the-job training will be provided interacting with security officers. After training has been completed the Assistant Security Chief will need to show a degree of decision making with and without direct supervision from the Security Chief.

Working Conditions
The Assistant Security Chief must be able to work an 8 to 12 hour day directing operations of the security department and 24 hour availability if needed.

Job Structure & Complexity
The Assistant Security Chief will be trained on museum policies and procedures and is expected to enforce the policies and procedures to include updating these policies and procedures as needed ensuring the museum security posture adapts to daily changes in real world threats.

Impact on the Organization
The Assistant Security Chief directly represents the museum and therefore must uphold a professional and neat appearance at all times. Security officers interact with guests, volunteers and staff on a daily basis and must be courteous and helpful to ensure a positive experience during their visit to the museum. It is imperative that the Assistant Security Chief maintain a calm, caring attitude at all times.

Knowledge, Skills, Abilities and Other Job Characteristics:

  • Good personal hygiene
  • Good listening skills
  • Able to make quick sound decisions
  • Ability to lead and direct security officers
  • Maintain an effective budget
  • Maintain payroll in accordance with museum guidance

This position is full-time, non-exempt.
Candidate must pass a background check.
Please send a resumé and cover letter to hr@heard.org.

Mission Statement


The mission of the Heard Museum is to be the world’s preeminent museum for the presentation, interpretation and advancement of American Indian art, emphasizing its intersection with broader artistic and cultural themes.

Visitor Guide


Heard Museum Visitors Guide for Sept. - Dec., 2016

View the May – Aug. 2017 Visitor Guide

Browse the rest of our downloadable materials on the Brochures & Guides page →

Appraisals


The Heard Museum does not perform appraisals; however, the Heard Museum Council, one of our volunteer organizations, holds a semi-annual Appraisal Day event where people can bring their items to be appraised for a fee. Appraisal days occur in the spring and fall. Please check our calendar of events page for upcoming dates.

Photograph Credits


Unless otherwise noted, all photos are courtesy of either the Heard Museum Billie Jane Baguley Library and Archives or the following museum staff and supporters: Craig Smith, Caesar Chaves, Megan Richmond, or Jewel Clark.