Please review the following:
Grouping/Docents/Chaperones: We limit the guided tours to 120 students per visit. We break up the students into groups of 20. Each Docent will take 1 group through the HOME exhibition. We can fit up to 3 groups of 20 in the HOME Gallery at one time. If you have more than 60 students, the first 60 will be guided through the HOME exhibition while the rest of the group views other parts of the museum and campus. After 45 minutes the groups will switch. Thus, your group would need to plan to be at the museum for 2 hours to accommodate the guided tour.
Payments/Confirming Your Reservation:
Once we have all of your information, we will check to see if any of your requested dates are available. If a date is available, we will send you a processing order which contains your reservation confirmation and serves as an invoice. We don’t charge per student or per chaperone, but we do charge a one-time booking fee of $20 to secure the requested date and time. If none of your requested dates are available, we will suggest similar dates and times.
Backpacks/Water bottles/Food:
Please note that we do not allow backpacks, food, or beverages (bottles/containers) in the museum. We have a limited number of lockers available but if you have a large group, we suggest leaving items on the bus before you enter the building. If chaperones need to bring a backpack with them into the galleries, it will need to be tagged and cannot be worn on the back.
Cancellations & Changes Policy Agreement:
If you need to cancel your visit, please contact us as soon as possible (at least 3 days in advance) at ablanco@heard.org or 602.251.0284