Fellowships
Visitor Services Assistant
Location: Heard Museum, Phoenix, AZ
Department: Visitor Services
Job Type: Part Time
JOB SUMMARY:
The Heard Museum seeks a part-time Visitor Services Assistant whose primary responsibilities are to promote an exceptional visitor experience and help grow the museum’s Membership program. Schedule will be weekends, occasional weekdays and evenings.
ESSENTIAL FUNCTIONS:
- Assist guests; Maintain a good working knowledge of the Museum’s programs, exhibitions, collections, activities, tours, staff, and facilities in order to assist with visitor greeting and orientation.
- Provide general information about the Museum and its exhibitions, the Café, Cantina, Books and More, Gift Shop, facility rentals, and upcoming events
- Receive members and visitors, answer, and direct incoming telephone calls, take messages and problem solve.
- Enforce museum polices and facilitate visitor flow in admissions area.
- Actively promote Museum memberships sales and assist with potential member questions onsite and over the phone.
- Sell admission and event tickets by accurately processing point of sale transactions and reconciling your drawer at closing.
- Effectively handle evacuations and difficult situations according to Museum policy. Provide First Aid care to those in need.
- Proactively seek and obtain information regarding Museum policies/promotions, activities, and events to provide a high level of positive customer service experiences to all Museum guests and potential facility rental clients.
- Other duties as assigned.
EDUCATION AND EXPERIENCE:
High school graduate or equivalent, some college preferred, with a minimum of one year customer service and point of sale experience.
KNOWLEDGE AND SKILLS:
- Have previous customer service experience.
- Have previous cash-handling experience, preferably on a Point-of-Sale ticketing system, and be comfortable handling money transactions. This position requires basic level math skills to be able to make and produce correct change for museum patrons and calculation of daily museum deposits.
- Learn CPR, AED, First Aid, and emergency evacuation procedures
- Develop a working knowledge of the permanent collection
- Be willing to work a flexible schedule including weekends and holidays
- Previous experience working in a museum, educational, historical or cultural setting preferred.
COMPUTER SOFTWARE:
- Blackbaud Altru experience a plus
- Office 365
WORK ENVIRONMENT:
How to Apply:
Send resumé to hsutherland@heard.org with the subject line: Visitor Services Assistant.
Museum Services Assistant
Location: Heard Museum, Phoenix, AZ
Department: Security
Job Type: Part Time
Availibilty: Flexible
JOB SUMMARY:
Museum Services Assistant s (MSAs) will be responsible for a successful guest experience in the Museum. They must provide a high level of customer service and satisfaction to ensure an excellent experience for all visitors and are responsible for a broad range of activities including overseeing access control, engaging with guests in the exhibit spaces, handling questions and complaints, monitor guest compliance with Museum safety/visitor protocols, and facilitating entry/egress screening. MSA’s provide a welcoming, safe, secure environment for the Museum’s collections, its members, visitors, volunteers, and staff while maintaining the Museum’s customer service standards.
ESSENTIAL FUNCTIONS:
- Assist guests; provide direction to collections, exhibitions, and Museum amenities to enhance their visit. Provide general information about the Museum and its exhibitions, the Café, Cantina, Books and More, Gift Shop, facility rentals, and upcoming events.
- Greet visitors and offer guidance. Remain alert and watchful, circulate frequently through post assignments to deter acts of vandalism, theft or negligence, and ensure the safety and positive experience of visitors.
- Museum policies; report accidents, injuries and/or hazardous conditions. Advise Security Dispatch of any areas of the Museum that require cleaning and/or maintenance for the safety of others.
- Perform safety checks of the premises, responsible for securing egress points, and lighting systems
- Effectively handle evacuations and difficult situations according to Museum policy.
- Provide First Aid care to those in need.
- Assist in the take-down of special events.
- Proactively seek and obtain information regarding Museum policies/promotions, activities, and events to provide a high level of positive customer service experiences to all Museum guests and potential facility rental clients
- Actively promote Museum memberships
- Other duties as assigned.
EDUCATION AND EXPERIENCE:
High school graduate or equivalent with a minimum of one year customer service experience.
REQUIRED LICENSES/CERTIFICATIONS:
Willing to complete First Aid, CPR, and AED certifications.
KNOWLEDGE AND SKILLS:
To perform this job successfully, an individual must:
- Have a basic knowledge of customer service best practices and possess good communication skills.
- Enjoy working with the public, meeting new people, and working with volunteers.
- Learn CPR, AED, First Aid, and emergency evacuation procedures
- Develop a working knowledge of the permanent collection
- Be willing to work a flexible schedule including weekends and holidays
COMPUTER SOFTWARE:
WORK ENVIRONMENT:
How to Apply:
Send resumé to hsutherland@heard.org with the subject line: Museum Services Assistant.
