Employment

Visitor Services Associate – Part-time

Posted 10/15/19
The Heard Museum seeks a part time visitor services receptionist and front desk associate with a friendly, outgoing personality and a positive attitude. Schedule will be some weekdays, weekends and occasional evenings.

Essential Duties and Responsibilities include, but are not limited to the following:

• Shows outstanding customer service and visitor-centric best practices.
• Receive members and visitors, answer and direct incoming telephone calls, take messages and problem solve.
• Facilitate visitor flow in admissions area.
• Solicit Museum membership sales and assist with potential member questions onsite and over the phone.
• Sell admission and event tickets by accurately processing cash register transactions, giving back change, processing checks, debit and credit cards, refunds, and coupons. Correctly balance totals at end of shift.
• Maintain a good working knowledge of the Museum’s programs, exhibitions, collections, activities, staff and facilities in order to assist with visitor greeting and orientation.
• Assist with events and other duties as assigned.

Qualifications, knowledge, skills and attributes required:

• Must have previous customer service experience.
• Must have previous cash-handling experience, preferably on a Point-of-Sale ticketing system, and be comfortable handling money transactions.
• Must maintain a professional appearance and demeanor, adhering to dress code provided.
• Must be friendly, upbeat, and able to interact positively with visitors and work well with other employees.
• Must display a positive attitude, eagerness to learn and a professional image in compliance with Museum guidelines.
• Must be able to communicate effectively to ensure the best possible experience for our visitors.
• Must have reliable transportation to and from work for scheduled shifts.
• Previous experience working in a museum, educational, historical or cultural setting preferred.

Education:
High School Diploma or GED, some college preferred

Previous Experience:
Museum, Educational or Cultural Organization Experience Preferred

Math:
This position requires basic level math skills to be able to make and produce correct change for museum patrons and calculation of daily museum deposits.

Selected applicant must pass a background check to qualify for employment. This position is part-time.

To apply, send resumé to hr@heard.org with the subject line: Part-Time Visitor Services Associate application or pick up an application at the Heard Museum Admissions desk at 2301 N. Phoenix Ave., Phoenix, AZ 85004.

Custodian

Posted 10/8/19
Clean as directed: indoor and outdoor facilities, galleries, front and back of the house, trash removal, recycle removal, sweep, mop, wax, clean glass, move objects, set-up and break down meeting rooms, remove and replace patio furniture, keep property clean and organized.

Employment Requirements:
Available 7 days a week

Education:
High School education

Previous Experience:

• Longevity of at least one year on any job
• Custodial experience preferred

Other Significant Requirements:

• Good listening skills and ability to follow direction
• Work independently
• Ability to complete tasks as directed
• Knowledge of museum policies and procedures
• Good physical condition
• Ability to lift 30 lbs

Selected applicant must pass a background check to qualify for employment. This position is full-time, non-exempt.

To apply, send resumé to hr@heard.org with the subject line: Custodian Application.