Visitor Services Associate – Part-time

Posted 10/15/19
The Heard Museum seeks a part time visitor services receptionist and front desk associate with a friendly, outgoing personality and a positive attitude. Schedule will be some weekdays, weekends and occasional evenings.

Essential Duties and Responsibilities include, but are not limited to the following:

  • Shows outstanding customer service and visitor-centric best practices.
  • Receive members and visitors, answer and direct incoming telephone calls, take messages and problem solve.
  • Facilitate visitor flow in admissions area.
  • Solicit Museum membership sales and assist with potential member questions onsite and over the phone.
  • Sell admission and event tickets by accurately processing cash register transactions, giving back change, processing checks, debit and credit cards, refunds, and coupons. Correctly balance totals at end of shift.
  • Maintain a good working knowledge of the Museum’s programs, exhibitions, collections, activities, staff and facilities in order to assist with visitor greeting and orientation.
  • Assist with events and other duties as assigned.

Qualifications, knowledge, skills and attributes required:

  • Must have previous customer service experience.
  • Must have previous cash-handling experience, preferably on a Point-of-Sale ticketing system, and be comfortable handling money transactions.
  • Must maintain a professional appearance and demeanor, adhering to dress code provided.
  • Must be friendly, upbeat, and able to interact positively with visitors and work well with other employees.
  • Must display a positive attitude, eagerness to learn and a professional image in compliance with Museum guidelines.
  • Must be able to communicate effectively to ensure the best possible experience for our visitors.
  • Must have reliable transportation to and from work for scheduled shifts.
  • Previous experience working in a museum, educational, historical or cultural setting preferred.

High School Diploma or GED, some college preferred

Previous Experience:
Museum, Educational or Cultural Organization Experience Preferred

This position requires basic level math skills to be able to make and produce correct change for museum patrons and calculation of daily museum deposits.

Selected applicant must pass a background check to qualify for employment. This position is part-time.

To apply, send resumé to hr@heard.org with the subject line: Part-Time Visitor Services Associate application or pick up an application at the Heard Museum Admissions desk at 2301 N. Phoenix Ave., Phoenix, AZ 85004.


Posted 10/8/19
Clean as directed: indoor and outdoor facilities, galleries, front and back of the house, trash removal, recycle removal, sweep, mop, wax, clean glass, move objects, set-up and break down meeting rooms, remove and replace patio furniture, keep property clean and organized.

Employment Requirements:
Available 7 days a week

High School education

Previous Experience:

  • Longevity of at least one year on any job
  • Custodial experience preferred

Other Significant Requirements:

  • Good listening skills and ability to follow direction
  • Work independently
  • Ability to complete tasks as directed
  • Knowledge of museum policies and procedures
  • Good physical condition
  • Ability to lift 30 lbs

Selected applicant must pass a background check to qualify for employment. This position is full-time, non-exempt.

To apply, send resumé to hr@heard.org with the subject line: Custodian Application.

Mission Statement

The mission of the Heard Museum is to be the world’s preeminent museum for the presentation, interpretation and advancement of American Indian art, emphasizing its intersection with broader artistic and cultural themes.

Visitor Guide

View the Summer 2019 Visitor Guide

Browse the rest of our downloadable materials on the Brochures & Guides page →


The Heard Museum does not perform appraisals; however, the Heard Museum Council, one of our volunteer organizations, holds a semi-annual Appraisal Day event where people can bring their items to be appraised for a fee. Appraisal days occur in the spring and fall. Please check our calendar of events page for upcoming dates.