Employment

Custodian

Location: Heard Museum Phoenix
Full/Part Time: Full Time
Availability: Wednesday through Sunday, 2nd shift

JOB DUTIES

• Understand and communicate with outside vendors concerning operational guidelines within the Museum. Be aware to “police” event vendors and staff at set-up and tear-down to prevent damage to floors, walls, grounds, public, and gallery spaces.
• Sweep, wash, buff floors, and spot clean walls and doors.
• Wash windows and maintain smudge-free glass doors and mirrors.
• Wash and polish air grills and registers. Clear and clean elevator tracks and door thresholds.
• Clean, polish, disinfect restroom and event kitchen fixtures and equipment, fill tissue, towel dispensers, and feminine product machines.
• Maintain correct operating procedures for all powered cleaning equipment. Responsible for daily maintenance of machines and hand equipment.
• Empty wastebaskets, clean ashtrays, dust and wax furniture, and include high dusting.
• Sweep and clean storage, machine areas and equipment rooms.
• Assist with set up before and clean up after Museum special events. This includes moving furniture and other fixtures.
• Keep visitor touchpoints and eye view areas in showcase condition at all times: no smeared glass or fingerprints, clean restrooms, clear and clean walkways, ashtrays, trash bins, etc.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• High school graduate or equivalent.
• Three years progressive custodial and event set-up/tear-down experience is desired
• Bilingual Spanish/English is desired

Skill and ability to:

• Operate, maintain, and perform minor repairs to powered custodial equipment including, but not limited to, vacuums, strippers, buffers, shampoo cleaners, walk-behind and ride-on floor machines, and power washers
• Operate hand cleaning equipment including, but not limited to, brooms, dust and wet mops, window washing equipment, and other related tools
• Lift 45 lbs. unassisted, operate all custodial equipment safely and efficiently
• Observe and report facility-related issues to supervisor, including burned out light bulbs, electrical sockets not operating, damage to walls or flooring, and similar items
• Communicate via two way radio system

To apply, send resume to hr@heard.org with the subject line: Custodian

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Membership Coordinator

Location: Heard Museum Phoenix
Full/Part Time: Full Time

Job Description Summary:
The Membership Coordinator is a member of Strategic Development and Programming team. This individual reports to the Membership and Circles Manager and is primarily responsible for administrative and data entry duties for memberships programs and annual fund, timely and consistent benefit fulfillment for members, supporting the Heard Museum membership growth and renewal efforts and event support.

Essential Duties and Responsibilities include, but are not limited to the following:
1. Data Entry / Administrative (40%)

• Management of daily mail processing
• Responsible for gift entry and processing of all membership transactions and annual fund gifts
• Create, update, and maintain accurate constituent / membership information in Altru database
• Acknowledgement of gift and membership enrollment, assembling of membership packets, card printing and mailings
• Schedule membership program events in Altru database, track RSVP’s and follow-up with attendance reports
• Process, scan and upload membership and donor tax acknowledgement letters and membership cards in Altru database
• Proofread and edit Membership / Development materials
• Retain and maintain all membership and annual giving documents for audit purposes
• Assist with maintenance of all membership collateral inventory
• Update and maintain mailing lists on email marketing platform

2. Members / Donor Service (40%)

• Provide excellent member and donor service. Respond to all member inquiries via phone, online and email
• Process membership transactions and donations in-person and over the phone
• Coordinate member subscriptions and delivery of all printed and digital materials
• Collaborate with Membership and Circles Manager on content creation and delivery of monthly e-newsletter and member messaging
• The timely delivery of all printed and digital collateral materials for Member communications, events, and appeals. This involves ongoing coordination with Marketing and Design team, Development, and other relevant internal stakeholders.
• Represent the membership department at internal meetings and committees as well as constituent meetings

3. Support to membership growth and renewals / Event support (20%)

• Support member acquisition efforts through gathering of materials, participation in conference calls and assisting with accurate transaction designation
• Generate renewal reports and implement monthly renewal series for membership programs
• Coordinate planning and execution of member events to include but not limited to exhibition previews, member lounges, member appreciation activities, and VIP experiences.
• Attend all member and development events as required
• Track all attendees to member events

Employment Requirements:
Background Check
Education:
Recently attained bachelor’s degree in Art Administration/Non-Profit Management, Business, Public Administration, or other related areas of study preferred
Previous Experience:
Educational, internship, or professional experience with non-profit organizations, fundraising, data management, and/or museums/cultural organizations required
Math:
This position requires basic mathematical knowledge and statistical analysis.

To apply, send resume to hr@heard.org with the subject line: Membership Coordinator

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Public Programs Manager

Location: Heard Museum, Phoenix, AZ
Grade: Full time Exempt

Job Description Summary:
As a member of the Learning & Programs team at the Heard Museum, the Public Programs Manager collaborates with the Director of Learning and Public Engagement and team to conceive and plan engaging programs, grounded in the Museum’s mission, values, and exhibitions, to more deeply engage current audiences and members, while inviting new audiences to experience, support, and engage with our work. This includes existing programs, like First Fridays at the Heard, Día del Niño, the World Hoop Dance Championship, and others, while creating new programs that align with current work and exhibitions and appeal to broader demographics. This position takes a leadership role in the strategic implementation of these virtual, on-site, and hybrid programs, and works directly with partners and vendors to produce professional and engaging cultural experiences. The Public Programs Manager reports to the Director of Learning and Public Engagement.

Essential Duties and Responsibilities include, but are not limited to the following:

• Provide full managerial oversight for conceptualizing, planning, and implementing an identified portfolio of public programs for the Heard Museum that seek to engage diverse audiences.
• Collaborate with Learning and Programs team members and other museum staff to conceive, develop, and support mission-driven programs to engage existing audiences and build new ones.
• Co-manage education and programs coordinator and any additional support staff, as required.
• Logistical planning of events. Collaborate with events team and outside vendors to ensure a professional experience. Work with marketing team to promote these programs.
• Recruit and contract with partner organizations, artists, and vendors to present year-round programs.
• Manage budgets for existing and new projects.
• Develop and track quantitative and qualitative goals for initiatives to report regularly on effectiveness. Work with team to make data- and mission-driven decisions on improving programs and improving, replacing, or removing programs that don’t meet or exceed expectations.
• Collaboratively with Director of Learning and Public Engagement, develop and implement annual plans that align with institutional and departmental strategic plans and that respond flexibly to long-term objectives as well as current activities and opportunities. Engage and inform various constituencies (internal and external) about the plan as needed.
• Support efforts by the Development Team to secure funding for education programming and to develop and maintain effective program evaluation methodologies.
• Integrate audience participation opportunities throughout the Museum, in exhibitions and all other work.
• Other duties as assigned.

Employment Requirements:
Background check required.
Ability to manage programs on weekends and evenings, when necessary.

Salary: $50,000 – $60,000, commensurate with experience

Preferred Qualifications:

• Bachelor’s degree and 3+ years’ experience in a corporate or non-profit events environment; or equivalent combination of education and experience.
• Demonstrated ability to work on multiple programs simultaneously; detail-oriented and highly organized.
• Previous experience working with partners and outside vendors; demonstrated success in the logistical planning of programs.
• Experience with American Indian subject matter and knowledge a plus.
• Excellent written and verbal communication skills.
• Passion for a variety of artistic and popular culture genres.

To apply, send resume to hr@heard.org with the subject line: Public Programs Manager

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Librarian

Posted 02/11/22

The Librarian is responsible for providing reference and visitor services to staff, patrons, and museum visitors, both in person and off-site. The Librarian will provide to patrons instruction on the use of the library as well as the various media and databases it contains, and is responsible for the management of circulation records of Library resources. Primary areas for oversight include the Native American Artists Resource Collection, audio-visual collection, the acquisition process, and Library finance records.

Job Duties:

Describe the primary duties (responsibilities, activities, typical projects) of this job.

Trains, coordinates, and supervises library volunteers.

Tracks the Library and Archives financial operations and budget and is responsible for purchasing a wide variety of library materials, supplies and equipment and services.

Interprets, organizes, and cares for the Native American Artists Resource Collection as well as supervises the library volunteers in that area.

Manages the Library’s continuing resources including both print and electronic serials.

Manages the Library’s binding and preservation program.

Utilizes, maintains and interprets various library software applications including Microsoft Office, Word, Excel, ARGUS, ContentDM, OCLC Connexion, Mitinet, as well as numerous databases including JSTOR, AskART, Access Newspaper Archives and others.

Provides Library and Archives outreach both within and outside the Heard Museum; in addition oversees and manages the Heard Museum Library Exchange Program.

Orders all equipment and supplies as well as prospective capital improvements.

Keeps informed on new trends and developments in library science and services and regularly attends programs, workshops and conferences which assist in continuing education in the field.

Education:

Master of Library of Science

Type and Amount of Previous Experience:

Two year experience preferably in a special library.

Other Significant Requirements:

Software and database requirements:

Word processing
Internet searching
Excel, PowerPoint and familiarity with Access
Databases including JSTOR and WorldCat
Familiarity with OCLC Connexion and ContentDM

To apply, send resumé to hr@heard.org with the subject line: Librarian

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Event Operations Manager

Posted 5/3/22

Location: Heard Museum Phoenix

Job Status: Full Time

Job Description Summary:

The Event Operations Manager oversees operations and assists in planning of all private events, internal events and museum special / public events. The Event Operations Manager also acts as Beverage Manager, responsible for purchasing, inventory control, scheduling and supervision of bar staff for private use and museum events.

Essential Duties and Responsibilities include, but are not limited to the following:

Event Management:

• Oversee and supervise operations of all private events, internal and public events.
• Act as primary on-site contact for clients for all events.
• Maintain established service levels to ensure a consistent guest experience at a high quality level.
• Work closely with all departments and generate communications to ensure smooth operations and guest service levels are being met.
• Manage and operate all in-house AV equipment.
• Develop and maintain relationships with outside vendors and act as primary contact for services including Audio visual companies, equipment rental companies, décor companies, entertainers, beverage companies, etc. Ensure vendors are in compliance with Museum rules and regulations.
• Maximize profitability by monitoring all labor costs and departmental expenses. • Facilitate set up & tear down of event space.

Caterers

• Maintain complete and accurate records for catering partners including generating contract documents, in-kind event assignments, required proof of insurance and certifications, incident reports, etc
• Monitor and supervise catering staff to maintain established service levels and ensure compliance with museum rules and regulations.

Beverage Manager

• Supervise and administer all operations of bars for internal and external events.
• Interview, hire, train, handle scheduling and supervision of bartenders, stewards / servers.
• Hold pre-shift meetings to review events, departmental policies and procedures and maintain high level of moral.
• Foster a work environment of teamwork and mutual service by assisting co-workers and other departments as necessary to ensure guest satisfaction.
• Ensure required certification of staff is obtained and maintained in compliance with state liquor laws.
• Coordinate all beverage arrangements with private group contacts. Up-sell product to ensure maximum profitability.

• Control inventory, maintain and order all necessary liquor, beer, wine, and supplies.
• Monitor profit margins and work with purveyors to ensure high product level and cost effectiveness.

Skills / Requirements:

• 7+ years experience in F&B operations / management
• Background in Hospitality/Hotels/Banquet Management preferred
• Proven written and oral communication skills
• Self motivated, positive attitude
• Strong interpersonal skills
• Detail oriented with strong organization and follow through skills
• Experience with large scale events/festivals preferred
• Proficient with Microsoft Office programs (Word, Excel, Powerpoint)
• Experience with CRM / Event Management software preferred
• Able to work flexible hours. Evenings, holidays and weekends required.

Special Licensing:

• AZ DLLC liquor certification card Education
• College degree preferred.

Physical Requirements:

• Must be able to lift 35 pounds
• Must be able to move tables, chairs and other equipment.
• Must be able to stand for long periods of time.

Benefits:

• Medical/dental insurance
• Paid vacation, holidays, personal & sick time.

To apply, send resumé to hr@heard.org with the subject line: Event Operations Manager