Visitor Services Associate – Part-time

Posted 8/12/19
The Heard Museum seeks a part time visitor services receptionist and front desk associate with a friendly, outgoing personality and a positive attitude. Schedule will be primarily Saturday, Sunday and occasional Friday evenings.

Essential functions:

  • Ensure a positive visitor experience by providing superior customer service.
  • Receive visitors, answer and direct incoming telephone calls, and take messages.
  • Sell admission and event tickets by accurately processing cash register transactions, giving back change, processing checks, debit and credit cards, refunds, and coupons. Correctly balance totals at end of shift.
  • Maintain a good working knowledge of the Museum’s programs, exhibitions, collections, activities, staff and facilities in order to assist with visitor greeting and orientation.
  • Solicit and process Museum membership sales onsite and assist with potential member questions.
  • Keep the front desk and lobby area clean and presentable for guests.
  • Assist with events and other duties as assigned by Visitor Services Manager.

Qualifications, knowledge, skills and attributes required:

  • Must have previous experience working in a museum, educational, historical or cultural setting.
  • High school diploma or GED, some college preferred.
  • Must have previous customer service experience.
  • Must have previous cash-handling experience, preferably on a Point-of-Sale ticketing system, and be comfortable handling money transactions.
  • Must maintain a professional appearance and demeanor, adhering to dress code provided.
  • Must be friendly, upbeat, and able to interact positively with visitors and work well with other employees.
  • Must display a positive attitude, eagerness to learn and a professional image in compliance with Museum guidelines.
  • Must be able to communicate effectively to ensure the best possible experience for our visitors.
  • Must have reliable transportation to and from work for scheduled shifts.

Selected applicant must pass a background check to qualify for employment. This position is part-time.

To apply, send resumé to hr@heard.org with the subject line: Visitor Services Associate application or pick up an application at the Heard Museum Admissions desk at 2301 N. Phoenix Ave., Phoenix, AZ 85004.

The Andrew W. Mellon Fellowship

Posted 7/5/19

Paid Fellowship: Yes, contract wage
Time Required: 28 hours per week

The Heard Museum is offering a paid nine-month fellowship program for those with an interest in American Indian art and culture who want to learn about museum collections management, collections care and conservation as it relates to Navajo textiles.  The nine months will be broken into three, three-month sessions that provide a mentored orientation to collection care, interaction with Navajo weavers, textile specialists and conservators. Opportunities to attend a minimum of two key museum conferences will be provided.

Fellows will receive a contract wage equivalent to $20 per hour at 28 hours per week, for 33 weeks, and the Heard will consider Fellows for ongoing employment at the Heard Museum as well as providing connections and references to the Fellows searching for employment or further education at other institutions.

Essential Duties and Responsibilities include, but are not limited to the following:

  • Attend and participate in workshops and textile review sessions with Heard curatorial staff, academic partners and artists
  • Actively participate in cleaning of textiles under the direction of museum curatorial staff and project partners
  • Assist Curator of Collections, Registrar and other museum staff with needs relating to collections care and management, including but not limited to data management and data entry, object loan processing, packing, shipping and delivery
  • Attend internal learning sessions, external conferences and meetings as approved by Chief Curator
  • Other duties relating to collections care and management as assigned

Employment Requirements:
Applicants must clear a background check.  Fellows must be able to lift up to 25 pounds, push loaded object carts and climb ladders.  Familiarity with computers and Microsoft Office software.  Interpersonal office skills.

Applicants need not have attended college but will have graduated high school.

Previous Experience:
A strong, demonstrated commitment to American Indian art or museums is important. Familiarity or interest in textiles and weaving practices, particularly Navajo textiles is a plus.

Organizational Responsibilities:
Identify the organizational reporting chain of jobs between this position and that of the Director & CEO.

Decision Making:
Fellows are non-supervisory.

To Apply:
Email submission only. Submit your resumé and cover letter to hr@heard.org. Deadline for applications: August 15, 2019. Finalists will be invited for an interview. Native Americans are encouraged to apply.

Director of Marketing and Communications

Posted 5/14/19
The Heard Museum, the world’s preeminent museum for the presentation, interpretation, and advancement of American Indian Art is looking for an experienced Director of Marketing and Communications to join our team. Please read the position description below and if you are a qualified, creative and high-energy candidate, please send a cover letter along with your resume to HR@heard.org. Please include the subject line: Director of Marketing and Communications.

Directs and manages marketing, advertising, media relations, public relations, and external communications, and implements strategies within these areas that promote the museum, its exhibits and its programming to targeted audiences in accordance with the goals of the museum. Supervises any positions/internships, employed or contracted, that are directly involved with museum marketing and communication. Develops and manages internal communications on all past, present and future Museum Marketing and PR.

Works with the Museums Marketing Partner to plan, budget and implement all media, communications, and advertising for all museum activities including exhibits, programming, festival events and projects identified through the strategic planning process. Working in a team environment, the successful candidate will effectively communicate with target audiences to achieve preset goals for the assigned projects.

Essential Duties and Responsibilities include, but are not limited to the following:

  • Marketing: Develops, implements and manages the museums marketing strategy developed with the museums marketing partner and Executive staff. Advances the marketing strategy with the Executive Team, Creative Director and Marketing Partner.
  • Communications: Manages all external museum communications and promotes clear internal communications on all marketing and messaging for the museum’s exhibits, programs, events. Works closely with staff and/or volunteer project leaders who are in charge of the projects assigned. Manages all content and posting of social media and digital communications. Ability to understand the sensitive nature of art as it relates to cultures and political climates.
  • Media Relations: Oversees all media relations efforts with Marketing Partner and ensures that media are aware of and writing/reporting about the museum’s exhibits and programs. Oversight of proper writing and editing of media materials including news releases and calendar announcements for distribution to local and national media. Works with the Project Leader(s) to secure photographs to distribute to the media and to use in publications.
  • Market and Visitor Research: Develops and manages market and visitor research to acquire analytics and profiles of visitors and museum consumers. Develops evaluations that will direct all communications efforts including public relations, marketing, and advertising. Evaluates visitors’ experience and gauges whether programs are meeting their objectives. Communicates visitor data to staff to increase overall effectiveness. Evaluates the effectiveness of marketing and communications strategies on an ongoing basis. Keeps staff focused on reaching and evaluating target audiences in an efficient, balanced and effective way.
  • Budget: General oversight of all budgets of the Marketing Department. Direct management of the budget for projects assigned. Oversees the Marketing budgets and works with Marketing Partner to ensure effective spending for advertising, marketing, and PR.
  • Administrative: Oversees all activities of Museum Marketing and activities as needed.

Duties that support areas of responsibilities, but are not limited to the following:

  • Museum liaison with our contracted marketing partner.
  • Approve invoices for all museum marketing/advertising in accordance with the budget.
  • Use “Asana” portal/app to track all graphics projects.
  • Manage Social Media presence. Review graphics and photography for Facebook and Instagram posts. Maintain social media engagement through commenting, managed “takeovers” and sponsored posts. Review analytics and adjust tactics as needed.
  • Review concepts for print, digital and outdoor advertising.
  • Act as media support to facilitate onsite visits and other media requests.
  • Undertake continuous analysis of the competitive environment and consumer trends.
  • Prepare data collection and analytics for reports to executive staff.
  • Help with staffing during events and festivals as needed.

Bachelor’s degree

Previous Experience:
At least 5 years of Lead Marketing and Communications Management for a large organization required

Selected applicant must pass a background check to qualify for employment. This position is full-time, exempt.

Exhibition Design Manager

Posted 5/28/19
Job Brief:
The Exhibition Design Manager is a staff position responsible for overall planning and design of all exhibit projects and for insuring that the projects meet high museum-quality standards, timely completion and budget discipline.

Job Duties:

  • Manage exhibit design schedules for planning and execution purposes for 7-12 exhibits per year.
  • Research and design exhibitions. Generate plans and drawings in AutoCad to visualize exhibit layouts with strategic input from the Curator, Museum Director and Exhibit Design Team members.
  • Manage the Exhibit Preparator and contracted labor to guide the design of exhibit and any in-house construction, fixtures and treatments.
  • Work with Graphic Designers to incorporate graphics and signage both within the exhibit space and throughout the museum.
  • Provide installation supervision and hands-on assistance during exhibit fabrication and construction to ensure design layouts, fit and finished materials meet quality standards.
  • Attend department and staff programming meetings as needed.
  • Advise senior staff on special projects that require space planning, AutoCad drawings and involve aesthetic decisions throughout the facility.
  • Maintain Heard Museum high-quality aesthetic design standards.
  • Generate, track and maintain all exhibit budgets to ensure proper allocation of funds and spending.
  • Work with outside contractors and fabricators to design and develop casework and exhibition construction from the bid process to completion while achieving museum standards.
  • Create project proposals and timelines for every exhibit.
  • Present exhibit designs to the Exhibit Design Team using accurate visual and design documents.
  • Problem solve to keep the highest standards while keeping the exhibitions on time and on budget.
  • Expertise in 3D Studio Max and V-ray rendering environment, Adobe Creative Suite and Sketch Up a plus.
  • Experience designing displays for museum artifacts and experience with large-scale interior and exterior installations.
  • Excellent personal presentation and communication skills a must.
  • Knowledge of production methods and evolving museum technologies are required.

Appropriate Bachelor’s degree in exhibit design, interior design, and museum studies with a concentration on exhibit design, or other related field from an accredited institution.

Three to five years’ work experience utilizing project management skills in a creative, multidisciplinary environment.

Other Requirements:
Must work well independently and in teams while maintaining a positive and respectful relationship with co-workers. Must be proficient in AutoCad with Adobe Creative Suite experience a plus. Ability to work on a PC and iMac that are networked in a file-sharing, hierarchical environment is also required. Must be able to work efficiently and have a high level of organization. Must be available 7 days a week.

This position is full-time, exempt.
Candidate must pass a background check.
Please send a resumé and cover letter to hr@heard.org.

Café Front of House Supervisor

Posted 5/16/19
Responsible, reliable, professional, mature person needed to run FOH for a busy lunchtime café. This is an hourly position and the successful candidate must be willing to work weekends and First Friday nights with an open and flexible schedule.

Essential Duties and Responsibilities include, but are not limited to the following:

  • Schedules (Servers, hostess, supervisors, storage
  • Reviews
  • Assist FOH staff during service
  • Training
  • Help hire
  • Monitor food leaving kitchen
  • Handle customer complaints/issues
  • Communicate any relevant information to ALL cafĂ© staff
  • Make sure cafĂ© is fully stocked with office supplies
  • Fill out daily log
  • Nightly cash-out paperwork
  • Lead and Direct

Previous Experience:
1-year full-service restaurant management required

Selected applicant must pass a background check to qualify for employment. This position is full-time, non-exempt.

Send resumé to hr@heard.org with the subject line: Café Front of House Supervisor.

Mission Statement

The mission of the Heard Museum is to be the world’s preeminent museum for the presentation, interpretation and advancement of American Indian art, emphasizing its intersection with broader artistic and cultural themes.

Visitor Guide

View the Summer 2019 Visitor Guide

Browse the rest of our downloadable materials on the Brochures & Guides page →


The Heard Museum does not perform appraisals; however, the Heard Museum Council, one of our volunteer organizations, holds a semi-annual Appraisal Day event where people can bring their items to be appraised for a fee. Appraisal days occur in the spring and fall. Please check our calendar of events page for upcoming dates.